Senior Technical Product Manager - TELUS Health Pharmacy Solutions


Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Montréal, QC, CA Toronto, ON, CA Calgary, AB, CA Vancouver, BC, CA

Req ID:  39711
Jobs by Category:  Technology Solutions
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular


Join our team

The Pharmacy Solutions team is a dynamic cross functional team within TELUS Health which manages the leading Pharmacy Management Systems (PMS) across Canada. As a primary source of patient records dispensing information, the PMS is crucial to supporting 3rd party vendors and integrators. 


As a Senior Technical Product Manager, you’ll collaborate with a diverse user-centric product and development team to deliver innovative integrations, streamlined processes and critical projects that prioritize scalability, reliability and efficiency to help take our customer journey and overall business to the next level.  We are seeking a curious, independent and experienced individual who can work easily in a matrix organization to develop and execute on initiatives that support present and future product needs.


What you'll do



  • Solve complex challenges with a team of passionate business and product owners, rolling up your sleeves to develop and execute creative solutions
  • Establish a technical roadmap for our overall API stack; bringing integrations and services to life from concept to delivery and driving efficiency through our development processes
  • Own and drive our integration strategy, advancing the TELUS Health ecosystem strategy; acting as project manager to develop vision, project plan and track implementation of certain initiatives
  • Creating, maintaining and grooming a backlog of user stories you will drive; refine and adjust your delivery plans to reflect detailed scope, effort, and priority, as it becomes available from project teams and development leads 
  • Spearhead initiatives to mature our delivery practices including automation, testing and deployment practices
  • Effectively connect the dots between technology, architecture, business, and customer experience
  • Collaborate with architecture, product management and development teams to understand feature roadmap and technical requirements
  • Work with the business to understand needs and document requirements for front and back-end system changes; manage these changes throughout the lifecycle by working closely with the lead architect and developers
  • Follow technical trends in the industry and maintain your technology expertise
  • Effectively communicate strategy and roadmap for a non-technical audience, in verbal and written form, including presentations
  • Support business case development to identify opportunities, garner stakeholder buy-in and secure resources and funding
  • Lead your peers by example in using agile practices and values by actively participating, driving discussions, and empowering team members to make decisions





What you bring


  • Bachelor's degree in Engineering or Information Technology (computer science, data sciences, or equivalent experience)
  • Minimum 5 years of previous technical or software development experience with a strong foundation in and knowledge of agile process and principles
  • Understanding of cloud and local APIs, interface agreements, etc.
  • Recognized for your work in any combination of product management, solutioning, development, or engineering
  • Excel in a collaborative and cross-functional setting, with an ability to co-create and execute with other business primes; interest in learning from others, and in teaching others
  • Experience delivering complex solutions, while making the case for intelligent trade-offs between delivery time/quality/scope and cost; can foresee escalations and proactively solve delivery issues
  • Excellent organizational, planning and time management skills are necessary - must be able to schedule and manage multiple complex tasks
  • Seasoned in gathering customer needs and requirements and being able to expose them into organized development items




  • Bilingualism in French and English is preferred
  • Great communication skills 
  • Experience in product management 
  • Knowledge of the Atlassian Suite (Confluence, JIRA)
  • Pharmacy, Pharma, Group Insurance, Healthcare IT experience
  • Experience working directly with third party offshore development teams
  • Have worked in large complex technology organizations
  • Project Management, Product Owner, or Scrum Master Certification





At TELUS, you’ll join a diverse team dedicated to learning, teaching, and impact; as individuals and as a team. As a workplace, we care about our team members and have a total rewards package that makes being a part of TELUS Health something to be proud of: 


  • 100% remote within Canada: so you can work where you feel most inspired (including in-person if YOU want to!)
  • Stay healthy: flex benefits with options to customize coverage based on your lifestyle and needs, inclusively offering coverage for Gender Affirmation and Fertility treatments.
  • Virtual Care: premium access to digital healthcare for you and a loved one; avoid long waits at the clinic, just chat with a medical professional from your couch!
  • Work Life Integration: paid vacation and flexible well-being days
  • Family leave: mothers, fathers and adoptive parents benefit from a top-up during part of their leave.
  • Pension plan: to help you save for the future with a generous company match (free money!).
  • Employee Share Purchase Plan: you can invest in our shared success, company matched!
  • Wellness Spending Account: To support your whole person wellness 
  • Learning and development: Internal resources for business, leadership, and technical skills 
  • Savings: who doesn’t love discounts? (on TELUS services and partner/supplier services and products)
  • Employee and family assistance: LifeWorks provides free services to support you through life events
  • Tools/Technology: We provide a Macbook and other equipment, enabling you to do your best work


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.



Salary Range:  $106,000-$158,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.