Share this Job

Senior Technology Architect - Collaborative Health


Toronto, ON, CA

Req ID:  23154
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular



The Collaborative Health Team, part of the great TELUS Health family was founded by practicing physicians and tech futurists. We are charting a new course in healthcare by connecting patients and providers through our award-winning Collaborative Health Record (CHR), an end-to-end, secure, cloud-based digital platform that has transformed the antiquated electronic medical record (EMR) into an evolving vehicle for patient engagement and health practice automation. Our modern and user-friendly interface and our devotion to improving patient-provider engagement is the answer for all health practitioners seeking to streamline and modernize their practices through smart, customizable, and automated patient management and engagement tools. Led by physician-technologists and design-obsessed engineers, our customers include the University of British Columbia, the Canadian Mental Health Association, and a rapidly growing portfolio of 2,000+ healthcare providers across Canada, the United States, New Zealand, and Australia.


Create better business outcomes with your analytical acumen and creativity.


Join our team


Our Support and Implementation team offers a high level of exposure to a diverse range of always challenging and ever rewarding opportunities while working on leading edge technologies. Comprised of passionate specialists with a propensity for ongoing success, we are responsible for the development, operational readiness and support of TELUS Health Electronic Medical Records platforms.


As the newest member of our team, you will be focusing on work alongside this highly collaborative group of team members as well as several strategic vendor partners. Within this environment you will not only gain valued experience but contribute directly to the optimization and support of TELUS Health Electronic Medical Records platforms.


Here’s the impact you’ll make and what we’ll accomplish together


As a member of the EMR Support and Implementation team you will utilize DevOps principles to evaluate current and new solutions, discover, evaluate, and provide next level support to EMR platforms. Your contributions will directly impact our ongoing pursuit to enhance our infrastructure and dashboard reporting to provide real time health alerts of our service to be used by our frontline and support teams to quickly identify problems and in turn help reduce mean time to repair and provide after action reports which will enhance the understanding of the health status of our services.


Here's how


  • Willingness to learn and become an expert in new technologies
  • Leading, inspiring and supporting team members to drive high performance and team engagement
  • Collaborating and fostering strong working relationships with internal and external stakeholders
  • Providing support to our internal customers through the design and implementation of solutions
  • Working closely with the ours and other teams to ensure requirements are understood and delivered
  • Helping develop and drive automation opportunities, both on various databases and AWS side
  • Continuously improving processes and a relentless pursuit of reliability and efficiency
  • Identify & enhance operational support tools & network monitoring solutions




You're the missing piece of the puzzle
  • Commended for being a fast learner and resourceful
  • Known for effective time management and ability to work independently and with a team
  • Research, analytical and problem solving skills
  • Recognized for your initiative and owning complex issues through to resolution
  • Experience with DB technologies like Oracle, MySQL, MSSQL, MongoDB and Database Monitoring systems
  • Expertise in SQL, Stored Procedures, performance improvement of DB queries, Data Modelling
  • Experience with the internals of a distributed compute engine (Spark, Presto, DBT, or Flink/Beam)
  • Experience in query optimization, resource allocation and management, and data lake performance (Presto, SQL)
  • Experience with cloud infrastructure (any one of AWS, GCP or Azure Cloud)
  • Experience deploying and scaling ML solutions using open-source frameworks (MLFlow, TFX, H2O, etc.)
  • Background and practical experience in statistics and/or computational mathematics (Bayesian and Frequentist approaches, NumPy, PyMC3, etc.)
  • Modern Big-Data storage technologies (Iceberg, Hudi, Delta)
  • Some knowledge of AWS technologies, specifically DB related
  • Experience with Data Analytics
  • Strong sense of business ownership and customer focus
  • Advanced oral and written English language and communication skills
  • Knowledge of and Experience with the following:
    • Jira, Confluence, Jenkins
    • Palantir Foundry
    • Linux RHEL and CentOS administration

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.