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Senior Technology Consultant - Unified Communications

Location: 

Toronto, ON, CA, M5J 2V5 Ottawa, ON, CA Fredericton, NB, CA Calgary, AB, CA Edmonton, AB, CA Montréal, QC, CA Winnipeg, MB, CA Vancouver, BC, CA

Req ID:  54449
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Join our team

 

We are seeking a highly skilled and experienced Senior Technology Consultant specializing in Unified Communications (UC) and collaboration technologies. In this senior role, you will be responsible for the support, design, planning, implementation, and advanced support of complex communication solutions for our clients. The ideal candidate will possess deep technical expertise across Cisco UC platforms, combined with a strong understanding of underlying network, data center, and cloud infrastructure. You will leverage your excellent communication and troubleshooting skills to lead projects, collaborate with cross-functional teams, and ensure the successful deployment of robust, integrated solutions.

 

Here’s the impact you’ll make and what we’ll accomplish together

 

As a key member of our senior technical team, you will be a critical link between our strategic vision and the concrete value we deliver.

 

Advise Our Product Roadmap: Your deep field experience and insights from complex client engagements will provide essential feedback to our strategy and product teams. You will help us identify market gaps, validate new technologies (including cloud, automation, and AI-driven UC), and shape the future of our service portfolio.

 

Deliver Transformative Customer Outcomes: We will move beyond simple installations to deliver fully integrated, high-performance communication ecosystems.

 

What you’ll do

 

  • Support, design and deploy robust, secure, and scalable multi-vendor solutions that directly solve core business challenges

  • Achieve true unification by integrating disparate systems into a single, intuitive user experience, enhancing client productivity and collaboration

  • Act as a trusted strategic advisor, guiding our product, delivery and support stakeholders through complex technology decisions and ensuring the solutions we build today are prepared for the demands of tomorrow

Qualifications

 

What you bring

 

  • 7+ years of experience in UC Solutions, Networking and IT

  • Core UC Platforms: Expert-level knowledge of Cisco Unified Communications Manager (CUCM), Cisco Jabber, and Microsoft Teams

  • Session Border Controller: Deep understanding SBC core functions, which include network security, interoperability, quality of service, and advanced configuration for real-time communications like VoIP, video, and chat

  • Cloud Solutions: Demonstrable experience with various cloud-based UC solutions

  • Protocols & Networking: Deep understanding of VoIP protocols (SIP, RTP) and foundational network, data center infrastructure (LAN, WAN, switching, compute, storage)

  • Telephony: Experience with open-source telephony platforms, such as FreePBX

  • Virtualization: Familiarity with hypervisors, virtual machines (VMs), and the benefits of virtualization (resource consolidation, agility, cost savings)

  • Cloud & Automation: A strong understanding of cloud concepts, cloud management platforms, and automation tools is highly valuable

  • Passion for innovation, continuous improvement, and delivering tangible business impact

  • Excellent communication and documentation skills—able to articulate complex concepts between engineering and business stakeholders and deliver technical training

  • Strong analytical, problem-solving, and collaboration skills, with a track record of delivering reliable, scalable solutions

  • Bachelor Degree in Computer Science, telecom, or equivalent

 

Great-to-haves

 

  • Cisco Certifications - CCNP (Collaboration and/or Enterprise and/or Security track), CCIE (Collaboration and/or Enterprise and/or Security track), Cisco CCDS (Design track), Cisco Webex Calling Administration Professional

  • Fluency in French (verbal and written) is a strong asset

 

 

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

 
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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