Senior Technology Specialist
Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Vancouver, BC, CA Calgary, AB, CA Toronto, ON, CA Ottawa, ON, CA Burnaby, BC, CA
Description
Our team and what we’ll accomplish together
We enable the business to deliver incredible IT solutions and services to our customers. Our team focuses on system and environment stability, availability, efficiency, and access, which are required to enable TELUS Fully Managed to provide comprehensive support to our customers, including a wide variety of day-to-day IT management, cybersecurity services, helpdesk response, digital transformation services, and technology strategy. Everything our team does is to enable a TELUS Fully Managed team member to better serve our customers.
What you’ll do
- Partner with internal team members to provide technical support, administration, and security of internal servers, SaaS and local applications, and networks
- Collaborate with people within TELUS Fully Managed and across the wider TELUS organization at all levels on projects relating to internal infrastructure and applications
- Support systems, and people at all levels, in all locations, in their use of those systems, including support and security escalations, and project task execution
- Drive consolidation and standardization through technical assessment, planning, and execution of integration projects and tasks
- Develop, document, support, and follow best practice processes for implementation, configuration, administration, and security of environments including Microsoft 365, Entra, Intune, Azure, Active Directory, and Windows Server
- Analyze environment escalations and issues to complete resolution including documented root cause analysis
- Coordinate and partake in the collection of security audit evidence while managing sensitive and confidential information with integrity
Qualifications
What you bring
- 5+ years’ experience within Microsoft ecosystems including Microsoft 365, Entra, Intune, Azure, Active Directory, and Windows Server
- Knowledge of power shell and windows scripting to automate administration tasks
- 5+ years’ experience installing, maintaining, and troubleshooting firewalls, routers, switches, and wireless networks (Cisco Meraki experience is preferred)
- Network knowledge including IP Subnets, Routing, VLANs, VPNs, DHCP, DNS, VoIP and other network fundamentals
- Proficiency in a wide range of MSP tools, both SaaS based and locally hosted
- Experience with backup solutions, Datto experience preferred
- Knowledge and experience in working within and improving upon security framework & policies, including PoLP, SOC2, etc.
- Possess excellent oral and written communication skills; including within regular documentation
- Demonstrated ability to use problem solving techniques to resolve issues to root cause analysis
- Exceptional level of integrity and work ethic, resulting in a high degree of professionalism, courteousness, and compassion
Great-to-haves
- Experience in IT integrations, preferably in a managed service provider environment
- Understanding and experience of working with formal change management and rollback planning strategies and processes
- Experience collaborating with vendors such as ISPs, software/hardware, etc., to resolve technical issues