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Senior UX Designer - TELUS Health


Toronto, ON, CA Calgary, AB, CA Vancouver, British Columbia, CA Montreal, Quebec, CA

Req ID:  1096
Jobs by Category:  Health
Job Function:  Technology
Status:  Full Time
Schedule:  Regular



Note: A portfolio showcasing your work will be required for consideration


TELUS Health is transforming healthcare by delivering connected solutions and services to empower people to live healthier lives.


We are explorers and passionate system thinkers. We are builders and dedicated craftspeople. We are connectors and change agents. Our thinking is grounded in an appreciation for diversity experience, empathic understanding, relentless discovery, and a holistic view of the industry, market, or organization. Our efforts are grounded in a sincere commitment to translate insight into opportunity, opportunity into concepts, concepts into products and products into businesses. We achieve this with a dedication to our craft and collaboration at our core.


Our UX team is looking for a skilled user experience (UX) designer who is passionate about making complex healthcare systems simple and efficient to use. As part of this dynamic team you will have the opportunity to influence the evolution of products across TELUS Health, with initial focus on innovative solutions for care teams - physicians, clinicians, and staff - empowering them to provide collaborative, patient-centric care, and helping people live their healthiest lives.


Here’s the impact you’ll make and what we’ll accomplish together


As an experienced UX designer working collaboratively within an integrated team of skilled product managers, UX researchers, service designers, software architects and developers, you will effectively transform and communicate user research findings into coherent navigation flows and compelling user experiences which will:


  • Advance innovative care solutions
  • Ensure patient safety
  • Increase product value and address new market opportunities
  • In essence, make healthcare delivery better, faster, and safer for everyone

Here’s how - You will:


  • Be responsible for the design of the end-to-end experience of innovative, collaborative care tools for physicians and others in the care team
  • Rapidly develop deep healthcare domain knowledge
  • In collaboration with product managers and user researchers, plan, perform and analyze user research to understand and clearly articulate underlying user needs
  • Translate research findings into meaningful personas, journey maps, and usage scenarios to inform requirements
  • Define high level user experience architecture, navigation and task flows to support user needs and goals
  • Lead the iterative creation of innovative, highly usable and visually effective user interfaces, wireframes of navigation flows, rapid prototypes and other artifacts for customer and internal stakeholder review including technical feasibility
  • Lead the refinement of designs with the development team, clearly communicating user needs and design specifications; working collaboratively to arrive at solutions that are technically cost-effective while still providing a superior user experience
  • Work closely with the development team to review changes and ensure that final products are aligned with designs and user needs
  • Continuously develop skills and knowledge of latest UX best practices
  • Coach and mentor more junior UX staff and product teams on principles of user-centered design





You're the missing piece of the puzzle. You have:


  • A degree in Human-Computer Interaction, Human Factors, Cognitive Psychology or other related fields
  • 5+ years of experience driving user experience design preferably in healthcare areas such as clinical software, health insurance, pharmacy, virtual care, etc
  • Demonstrated ability to learn new complex domains quickly, rapidly assimilate new information and grasp the key points from complicated details
  • Experience as a senior UX designer with a body of work that demonstrates your depth of skills, and your ability to own the user experience in different contexts, using a variety of methods and tools
  • Hyper-focused on delivering great user experiences aligned to business outcomes and passionate about modern design practices and methodologies, but flexible enough to think outside the box when required
  • The ability to optimize human cognitive and sensory strengths/weaknesses through your skill in visual design
  • Worked collaboratively in an interdisciplinary software development team resulting in a deep understanding of:
    • The digital product development life cycle in a highly-collaborative, agile environment
    • How to effectively integrate user experience best-practice into the software development life cycle
    • How to influence product requirements through UX research and analysis
  • Experience facilitating user research interviews, concept reviews, usability testing, design sprints, as well as adeptness in communicating design rationale and building consensus
  • Experience in successfully engaging all key stakeholders in the product development process (product management, BAs, technical architects, developers, QA)
  • The ability to make effective business trade-off decisions regarding value of functionality to the user experience vs cost to deliver
  • Ability to clearly present evidence-based recommendations and accept feedback
  • Experienced in user-centred design (UCD), information architecture (IA), interaction design (IxD)
  • Demonstrated skills in using Figma and leveraging design systems, libraries, and components
  • Knowledge of other industry-standard design tools including the Adobe Creative Suite, Google docs, InVision, whiteboard, pen and paper
  • Deep understanding of how to design for all screen sizes, from native mobile to browser
  • Solid understanding of accessibility best practices, and an ability to create accessible products
  • The ability to manage multiple projects at a time and love the variety that it provides
  • Drive to run with the challenge, knowing when to ask for feedback or support
  • Highly detail oriented and organized, with exceptional analytical skills
  • Excellent communication, presentation and collaboration skills
  • A portfolio showcasing your work will be required for consideration



  • An advanced degree (Masters or PhD) in Human-Computer Interaction, Human Factors, Cognitive Psychology or other related fields
  • Experience in healthcare industry
  • Fluency in both English and French is an asset



A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.