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Software Developer - SRE & DevOps


Toronto, ON, CA Ottawa, ON, CA Edmonton, AB, CA Calgary, AB, CA Vancouver, British Columbia, CA

Req ID:  25103
Jobs by Category:  Technology Solutions
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular



Be a part of a transformational journey with innovative talent and leading edge technologies.


Our team and what we’ll accomplish together


You’ll be joining a dynamic and highly skilled Site Reliability Engineering team that is responsible for the operations and monitoring of wireline inventory, ordering, and fulfillment applications. 


As a Software Developer - SRE & DevOps with TELUS, you will be collaborating with both business and technical stakeholders to design, build and operate the software applications which enable innovative, data-driven, customer centric digital experiences for TELUS customers.


We are looking for a quick and independent learner with a diverse set of skills to complement our fast-moving SRE team.


What you’ll do


  • Propose ways to achieve operational excellence
  • Write quick-win tools to enable application support analysts
  • Troubleshoot ordering and provisioning issues, including fallout 
  • Provide Netcracker application expertise to technical and nontechnical stakeholders
  • Build ad-hoc SQL queries to enable data-driven analysis of issues
  • Create and review web sequence diagrams with DevOps teams
  • Build service-level indicators and objectives with architects and developers
  • Be an effective team player providing technical guidance
  • Communicate clearly and effectively with stakeholders and product managers to discuss feature specifications, design strategy and technical issues
  • Work with architects and tech primes to contribute to overall technical strategy
  • Work with other teams to define common goals, standard practices and processes
  • Review application/software and make recommendations for improvements
  • Stay informed of latest technology trends and emerging technologies
  • Write technical documentations





What you bring


  • 5+ years of experience in Site Reliability Engineering and/or IT Operations
  • Knowledge of wireline telecommunications
  • Highly motivated and self-directed person who possesses an excellent problem solving skills, being a critical thinker, detail oriented and ability to take charge without direct supervisions
  • Experience with Kubernetes / Cloud technologies 
  • Knowledge of DevOps model and SRE practices
  • Practical experience with SQL databases
  • Known for your friendly approach and ability to build and maintain strong partnerships with stakeholders
  • Regarded as an exceptional communicator with ability to articulate complex technical details in a business context



  • Knowledge of at least one high-level programming language (Python, Javascript, PHP, etc.)
  • Practice experience with Google Cloud Platform is preferred



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.