Senior Cybersecurity Consultant - Fraud Analytics and Strategy Management

Join our team and what we'll accomplish together

The Fraud Analytics team is uniquely positioned to prevent, monitor, detect, respond and remedy fraud. We oversee fraud management for multiple: lines of business, brands, customer segments and all service distribution channels. 

While we are an operational team we are looking to expand our strategic focus through process improvement,  fraud governance, fraud risk management framework and strategic road mapping.

We live in a fast-paced world where protecting our customers and TELUS is paramount; we are tackling intricate fraud challenges head-on with top talent and working to employ cutting edge technology. 
 

• Security is the place to be; with increase digitization of our life customers, vendors and organizations need for security has dramatically increased
• We are a dynamic team that works together to find new innovative ways to protect TELUS and our customers
• An environment where you’re encouraged to share and act on your ideas, while learning new things and building your career
• An opportunity for the lifetime learner to be part of a unique business function and learn the intricate ways of fraud and its management
• Able to work flexible hours and connect remotely with team members across Canada
• A culture committed to giving back to our communities; every year we donate time and resources in our communities
• Access to well-being resources as well as ongoing support and focus on overall team member physical and mental well-being

What you will do

You have a passion for process discipline and implementing structure and governance, You have exceptional abilities to drive change and results through people and collaboration and flawless and fast execution. You have a knack for disambiguation and thrive in dealing with uncertainty. You enjoy research work on best practices and market benchmarking of software and technology solutions that can make an impact on the way we operate. You are commended for formulating opportunity/financial assessments, and employing consensus strategies that result in fast execution. You have a creative knack for delivering operational efficiencies through process improvement, automation, and/or other means.

• Establish and manage our fraud governance processes including but not limited to our strategic and operational reporting, fraud initiatives funnel and emerging risks
• Evolve the customer fraud risk management framework following the principles of Prevention by Design by creating visibility on existing controls and vulnerabilities and by evolving our risk assessment process through an integrative approach with the TELUS’ established Data Enablement Process (formerly known as Privacy Impact Assessment)
• Establish and maintain a delivery plan focused on improving controls and eliminating existing vulnerabilities
• Establish and maintain the integrative Fraud Analytics work plan and focus on driving results on identified improvement operational process opportunities
• Conduct ongoing market research and software and technology vendor assessments and where/when applicable lead our Proof of Concepts with identified and selected vendors
• Establish and manage the Fraud Analytics Strategic roadmap and work along with the Fraud Analytics leadership team to manage our resource capacity plan 
• Provide leadership and oversight on project management activities for our Fraud Analytics large scale projects/initiatives and any large fraud incidents
• Lead the design, documentation of the Internal Customer Fraud Policy and work with TELUS Risk Management team to integrate all/or parts of it into the TELUS Fraud Policy

What you bring

• 7-10 years experience working on strategy, governance and/or project management
• University degree in any of the following: Business, Engineering or Engineering Technology or equivalent related technical diploma, and/or equivalent experience
• An in-depth knowledge of TELECOM typical value chains (aka order to cash  and account life cycle processes)
• Highly motivated with an ease/desire to question existing processes and assumptions.
• Being a collaborative team player with the ability to work on high-impact, high-visibility initiatives.
• A strategic mindset which keeps the “big picture” in mind even while working on the details.
• Able to manage a diverse and dynamic workload, with the ability to understand new concepts and ideas quickly.
• You are a strong decision maker with the ability to pivot, when needed.
• You are proactive, open minded, and action-oriented, and not afraid to “fail forward” and learn from mistakes.
• You continuously look for inefficiencies and are always thinking about how we can make things better.

Great to haves
 

• Project Management Certification
• Master's degree in business administration (MBA)
• In-depth knowledge of TELUS’ customer processes across multiple segments: consumer, business, enterprise