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Senior Product Manager - Collaborative Health


Toronto, ON, CA

Req ID:  25927
Jobs by Category:  Operations
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular


The future is knocking on your door.


TELUS Global Health is leveraging the latest technology to fuel digital transformations in health & wellness. We are on a steep trajectory of growth, delivering truly transformative technology that will impact organizations across the globe. Our team is bringing the power of our health expertise and our digital solutions to domestic and international markets.  As we grow, we continually strive to improve as an agile, analytical and highly motivated team.  The work we do makes a difference. 


You will help transform TELUS Health with a focus on Product Excellence.


This role is responsible for our Remote Patient Monitoring (previously called HHM) solution across Canada and eventually into global markets.  Building a product with strong market fit is critical to our success. 


Our mission is to enable healthcare transformation by providing innovative and proven solutions for managing, coordinating and delivering sustainable, high quality care. Using our proven integrated technology and consulting services, we eliminate barriers to access to information across the care continuum to empower patients and help shift the focus of care from remediation to prevention and wellness.

Join our team and help us shape the future of how Canadians and global citizens will engage with the healthcare ecosystem while helping our local governments and healthcare organizations through some of the most disruptive changes in the Healthcare industry. 


Your Responsibilities:


Are you inspired to make a difference?  


In this role you will lead the product strategy and roadmap for the Remote Patient Monitoring solution.  You will be responsible for collaborating with stakeholders, users and visionaries to build a strong vision for the product in the years to come.  Translating the product vision and roadmap to the development and support teams is a critical component of this job and requires strong collaboration and communication skills.  Your goal is to create a beautiful product that has strong product-market fit and is sold successfully by our Growth team and delivered with ease by our Customer Excellence team.

You are the missing piece, if you have a passion for digital health technologies, have a proven track record of delivery and execution, are flexible, adaptable, and a self-starter who thrives in a rapidly changing environment.


  • Manage the market and financial performance of existing and new products (including Adoption, Churn, Revenue, Operating Profit, Free Cash Flow, and ROI)
  • Understand client workflows and needs and the competitive landscape
  • Analyze and anticipate market, client, regulatory and technology trends
  • Develop differentiated product strategy & roadmap to support market needs and business objectives
  • Support Growth (sales & business development) with enablement programs that drive efficient sales cycles. 
  • Partner with the Product-Development teams to translate product requirements, design elements, and technical services 
  • Create business plans and proposals and present recommendations to senior leaders
  • Lead and collaborate on cross-functional teams across business units to enable the design and delivery of integrated product solutions
  • Provide product expertise to support the Customer Experience team in their product support and service delivery issues
  • Lead the release management communications and contribute to the Knowledge Centre with Product documentation




You may be the missing piece, if you are:


  • Entrepreneurial in nature
  • Business-minded
  • Passionate about improving healthcare system
  • Highly collaborative
  • Curious about the global health system needs


Required Experience & Skills:


  • 7-10 years of equivalent experience in product management with a strong understanding of the healthcare industry
  • Strong business acumen (experience with financial concepts including revenue, costs and profitability) and analytical bent
  • Strong leadership, project and process management skills, and the ability to lead cross functional teams in a matrix environment
  • Excellent communication and presentation skills, and ability to develop relationships with key internal and external contacts
  • Full understanding of area of specialization; resolves a wide range of issues in creative ways; able to develop, maintain and optimize end to end value chains
  • We collectively need to find solutions that will benefit all Canadians and global citizens to meet the challenge of unsustainable rising costs, long wait times and an increasingly older population
  • Make no mistake, our journey to address the greatest social challenge of this generation, healthcare, will have an impact


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.