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Senior Strategy Manager


Toronto, ON, CA Vancouver, British Columbia, CA Edmonton, AB, CA Calgary, AB, CA

Req ID:  6021
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



About us


We’re a customer-driven and product-minded team within B2B at TELUS, responsible for our company’s value chain evolution. We simplify systems and automate processes so that Sales and Operations teams can focus on what matters most, our Customers.


B2B Systems Transformation’s mission is to make life easier for our Customers and for our team. We build and enhance the SaaS platforms that support our value chains and customer journeys - from Leads to Opportunities, from Contracts to Orders, from Fulfillment to Billing, all the way to Day 2 support – and that are used every day by thousands of TELUS team members nationally, across multiple functions.


Our team includes a passionate group of strategists, business consultants, capability owners, project managers, business analysts and change management experts. We work closely with partners across the organization to design, build, and implement meaningful system enhancements that drive value for the organization.


Join our team


We are looking for a passionate team member to join our B2B Systems Transformation Team as Sr Strategy Manager. We are in a period of hyper growth within the B2B systems development team. With growth comes a lot of opportunity to positively impact the daily activities of our users and our customers. There also comes increased need to clearly articulate our strategy and roadmap with stakeholders to ensure we have alignment on priorities and interlock on readiness activities. As the Sr Strategy Manager, ServiceNow will be among the key resources helping to drive this strategy and ensure it is accepted by our executive stakeholder group. This is critical for our ability to optimize our delivery plan with key partners and successfully deliver benefits to the business.


The role provides a high degree of interaction with senior leaders in the organization where you will be expected to lead conversations on future investments, tradeoffs, risks and performance of the portfolio against our commitments in one of the most exciting and well-funded periods of our journey.


What we will accomplish together


  • Stakeholder alignment on our system evolution vision
  • Build the trust and confidence in our roadmap to enable a large scale change in how business operates
  • Drive a culture of change and continuous improvement





Your ideal profile includes


  • Experience – expert level with ServiceNow and assurance processes and ITSM
  • Vision – ability to step outside the role and view things as our stakeholders do to deliver our message in their language and increase commitment in our roadmap
  • Creativity – the problems we are trying to solve are complex and they take time. Our message must be simplified to resonate with a diverse set of stakeholders and get them to do things we have not done before
  • Team focused – are largest asset is our team and culture and we cannot succeed as individuals
  • Flexible - ability to work with a diverse technical team and simplify the message to an executive presentation




  • University degree and/or equivalent combination of experience and education
  • ITIL certification
  • PMP certification
  • Bilingual (English/French)



A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.