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Strategy Manager, Business Architecture


Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA Vancouver, British Columbia, CA

Req ID:  26935
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team

We are looking for a highly-motivated and results oriented Strategy Manager to join the Business Architecture team. This is an exciting role in which you will be involved in delivering on enterprise wide technology transformational initiatives. We are looking for someone who excels in a business ownership environment, is excited by technology and demonstrates strong storytelling, relationship building and negotiation skills. 


Here’s the impact you’ll make and what we’ll accomplish together

In this role as a Strategy Manager, you will be responsible for creating the long term vision, roadmap and coordinating the implementation strategy for Commerce & Retail systems at TELUS.  You will work with leaders across different business units to align on strategic priorities that create the capabilities required to deliver on our business goals. You will manage opportunity evaluations, to ensure consumer & business solutions are successful at achieving their goals within TELUS.


Here’s how

Strategic Direction


  • Advance platform architecture convergence through transformation strategy definition and project execution
  • Create an interlocked future state plan by gaining alignment with cross-functional business units
  • Work closely with the executive stakeholders to collaboratively update the strategic outlook, identifying opportunities and threats in the coming years, ensuring individual program strategies will contribute to establishing TELUS as the easiest Telco to do business with 
  • Help to drive end to end converged customer journey design and experiences that will support omni-channel strategies 
  • Effectively manage the funnel of opportunity evaluations and drive alignment on initiatives between business and enabling units at an early stage through socialization


Program Execution


  • Bridge the gap between technical and business partners to define solutions to drive customer and agent experiences
  • Create implementation strategies for new ideas by understanding the program & platform objectives and determining user community needs
  • Help to define and implement operating models, best practices, processes and success metrics to enable delivery of new capabilities
  • Assess opportunity cost and trade-offs in delivery schedule of initiatives
  • Represent capital funded initiatives as required, including managing various projects within the Strategy and Transformation roadmap to ensure they adhere to allocated budget and deliver on the scope / benefits required





You’re the missing piece of the puzzle


  • 2+ years driving strategic outcomes, especially related to technology architecture, platforms, or product excellence 
  • Demonstrate a high level of technical curiosity and business knowledge and are quick to apply new knowledge in practice
  • Ability to manage ambiguity, take charge of difficult situations, adapt to changing priorities, and simultaneously tackle multiple projects and challenges with enthusiasm
  • Experience working in an agile environment, working closely with technical teams to deliver solutions
  • Highly organized and detail oriented with a strong desire to roll your sleeves up and get things done
  • Excellent business storytelling and presentation skills
  • Ability to develop and articulate succinct business rationale and robust business cases to support recommendations 
  • Ability to productively adapt priorities based on organizational dynamics (e.g. competing stakeholder priorities, budget constraints, tight deadlines)
  • Ability to collaborate and influence organizational change across diverse stakeholders
  • Ability to drive executive-level priorities with minimal direction
  • Demonstrate curiosity, adaptability, innovation, and out-of-the-box thinking to drive strategic initiatives and problem solving
  • Passionate about delivering strong customer experiences through defining clear and succinct business requirements 
  • Experience leading large complex programs and high performance teams




  • Telecommunications expertise and/or experience
  • Business architecture experience 
  • Passion for technology
  • Transformation / change leadership


What WE Give Back to YOU


  • Opportunity to show your stuff and be recognized and rewarded for excelling
  • Highly-engaged, dynamic and collaborative environment
  • Opportunities for personal development through training, networking and career development



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.