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Strategy Manager

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  53112
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description

The SMB Growth team is looking for a Strategy Manager - Channel Learning & Partnerships to serve as a strategic partner to our diverse channel ecosystem—including D2D, Dealers, Corporate Stores, and National Retail—that drives SMB sales through mindshare and knowledge. In this role, you will be the bridge between our internal SMB teams and our external channel partners, identifying knowledge gaps and equipping our partners with the tools, insights, and learning they need to succeed.

Key Responsibilities

  • Partner strategically with assigned channels (Dealers, Corporate Stores, and National Retail) to drive SMB knowledge and mindshare 

  • Identify knowledge gaps within channel partners and develop targeted learning solutions to address them

  • Deliver training sessions on products, services and soft skills 

  • Build and maintain mindshare across channels to ensure SMB remains a priority and focus area

  • Liaise with internal SMB teams to streamline processes, remove barriers, and make it easier for channels to sell SMB solutions

  • Develop and execute learning initiatives that enhance channel capability and confidence in selling SMB products

  • Monitor and analyze channel performance to identify opportunities for improvement and optimization

  • Visit channel locations to build strong relationships, understand on-the-ground challenges, and provide in-person support

  • Simplify complexity by translating internal processes and product information into actionable, channel-friendly resources

Qualifications

  • Proven background in channel management and/or learning and development

  • Confidence in facilitating learning sessions to large groups 

  • Demonstrated passion for supporting and enabling sales teams

  • Strong relationship-building skills with a proactive, collaborative approach

  • Ability to identify knowledge gaps and develop effective learning solutions

  • Excellent communication and influencing skills to align internal and external stakeholders

  • Strategic mindset with the ability to translate business objectives into channel-ready action plans

 

Preferred Qualifications:

  • Experience in Channel Management or support

  • Background in Learning & Development program design and delivery

  • Bilingual (English/French) communication is an asset

  • Experience in telecommunications, technology, or B2B sales environments

  • Familiarity with D2D, dealer, retail, or corporate store operations

 

 
Salary Range:  $78,000-$116,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

13
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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