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Senior Strategy Manager - Web - TELUS Agriculture

Location: 

Toronto, ON, CA Vancouver, British Columbia, CA Montreal, Quebec, CA Calgary, AB, CA Ottawa, ON, CA Edmonton, AB, CA

Req ID:  25702
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Are you a builder? Do you love digging into a challenge with people from a variety of backgrounds and learning about new things? Do you live to create order and meaning? Can you translate business objectives and customer pain points into that illusive sweet spot of a great digital experience? Can you speak enough html, systems, product, support and marketing to rally very different teams around a unified vision? Do you geek-out on analytics and automation reports as much as you do user personas? Are you a self-starter with a passion for helping shape change and build foundations to grow from? Are you as adept at big-picture ideas as you are at managing end-to-end execution? Do you consistently ask the question, how can we make this easier? 

 

Position Overview & Responsibilities:

 

As a key member of the brand & digital team in a newly developed area of business, the Senior Strategy Manager - Web will play an integral role in building the strategy for our ongoing website development - focusing on digitization of the customer experience from top of funnel, to conversion, to account management. In addition this role will build and manage the ongoing maintenance, standards, processes and ways of working to enable our team’s go-to-market efforts. The successful candidate will be responsible for organizing and managing the key resources, partners and teams necessary to execute on the strategy.

 

  • Interlock with TELUS Digital to ensure the strategy and execution works in collaboration with TELUS’ overarching digital strategy
  • Work with the marketing, systems and product teams to capture and prioritize requirements and build a plan
  • In partnership with our digital AOR, build a strategy and roadmap that addresses business needs, and capitalizes on best-in-class digital customer experience trends and opportunities to optimize
  • Establish ongoing KPI reporting for leadership to measure the health and impact of the site

 

 

Qualifications

 

Required Experience:

 

  • Seven+ years of experience working with digital solutions in a product and project management capacity
  • Two+ years working as a team lead or other leadership role
  • Strong understanding of and experience working with various CRM, CMS, marketing automation and analytics platforms
  • Must be comfortable with autonomy and able to manage multiple stakeholders and projects with extreme attention to detail and organisation skills. Projects must be delivered on time and within budget
  • Strong business acumen with an ability to balance customer experience expectations with business needs
  • Ability to simplify complex issues and proven track record of developing highly effective executive communications
  • Experience influencing decision making across diverse business teams, along with the ability to turn data into meaningful insights
  • A collaborator who can work cross-functionally – role requires substantial relationship management both internal and external to the business unit
  • Post-secondary education in Business or Marketing
  • Proven ability to handle the stress of client expectations 

 

Ideal Candidate

 

  • Self-starter – able to work independently; anticipates needs and takes initiative 
  • Analytical – able to quickly synthesize key information and take action to drive results
  • Organized – excellent time management and prioritization skills
  • Adaptable – comfortable working in a dynamic, quickly evolving environment 
  • Problem solver – able to easily pivot and find new, innovative solutions 
  • Team oriented – exceptionally strong interpersonal skills, works well with individuals across teams 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.