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Technical Product Specialist- TELUS Health

Location: 

Toronto, ON, CA Victoria, British Columbia, CA Calgary, AB, CA Halifax, Nova Scotia, CA Winnipeg, MB, CA Montreal, Quebec, CA Vancouver, British Columbia, CA

Req ID:  28743
Jobs by Category:  Health
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular

Join Our Team


 
At TELUS Health, we are on a mission to create innovative technologies and services that drive our vision which is to create a healthier world, one life at a time. We are a market leader in the rapidly growing industry of virtual care.


TELUS Health’s Virtual Care team is seeking a motivated, talented and passionate Technical Product Specialist to join our exceptional team.


At Sprout by TELUS Health, our vision is to be the leading enablement solution for Workplace Wellbeing. We are the leading Wellness Engagement Platform used by progressive companies to improve the health and wellbeing of their employees, customers and businesses. We help organizations identify and reward healthy behaviors and offer a flexible, holistic approach. Our recent acquisition by TELUS Health takes this vision for the future to new heights and through this integration, our clients will not only have access to leading technology, but a best in class user and client experience.


Here is the impact and what we’ll accomplish together:


As a Technical Product Specialist, you will be the key point of contact for Sprout’s enterprise customers providing account and project management support. The Technical product specialist will provide a vital role in supporting the customers current implementation and enabling their business goals through the use of Sprout’s APIs.  


What you’ll do:


Technical Pre/Post Sales Support:

  • Join meetings with sales and customer success teams as required to answer technical questions related to the platform, including related to privacy and security
  • Support completion of RFP’s with a lens of technical and privacy / security subject matter expertise
  • Work with customer success & engineering teams to support implementation as required 

 

 

Technical Customer Management:

 

  • Run weekly/bi-weekly operations meetings with customers as required; conduct first line technical investigation of issues raised
  • Must be flexible with time zones to host customer calls in different time zones 1-2 times a week
  • Open to travel a few times a year as required
  • Act as the primary technical contact for customer; support problem/incident identification & resolution, release planning and sign off
  • Work closely with engineering to ensure proper escalation and resolution of raised issues
  • Support customers in a advisor/consultant role on how to use Sprout’s solution in their business context
  • Communicate proactively with Clients regarding product and program information, supportability issues and strategic product plans where appropriate
  • Partner with your peer PMs, Client Success for customer implementation & launches

 

What you bring:

 

  • Bachelor’s degree in Software Engineering, Computer Science, and/or a related technical field, or experience working deeply immersed in a technical product
  • 2+ years in a customer-facing and/or technical account management roles
  • Excellent verbal and written communication skills, ability to communicate at the right level of detail to both a technical and non-technical audiences
  • Must have working knowledge of SQL / relational databases; demonstrated ability to write queries to support triage or investigation
  • Ideal candidate has demonstrated experience understanding complex applications and working with engineering teams on solution-oriented discussions 
  • Ability to grasp customers’ needs, business goals and drivers to inform and influence the product roadmap

 

#LI-Remote
 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.