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Technical Sales Architect


Toronto, ON, CA Edmonton, AB, CA Calgary, AB, CA Halifax, Nova Scotia, CA Vancouver, British Columbia, CA

Req ID:  26853
Jobs by Category:  Security & Automation
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular



With TELUS, you are part of something bigger. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. As a part of our team, you help make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability — your unique contributions and talents are valued and respected here.


Join our team


The Technical Sales Architect or Customer Solutions Architect (CSA) team connects our customers with industry-leading technology solutions to create opportunities and solve business challenges across various segments within the private sector. Located across Canada, the CSA team focuses on pre-sales architecture and creating comprehensive technology roadmaps. By providing thought leadership and leveraging TELUS’ breadth of technology solutions to enable customers’ business goals, we assist Canadian businesses in prioritizing their initiatives to what matters most.


Working collaboratively with TELUS Business Sales teams, you will develop and cultivate relationships at all levels within our customers’ organization, boost customer satisfaction and become a trusted advisor in the Physical Security space. Using your ability to be a strategic thinker and technology influencer, you will clearly articulate a holistic view of integrating technology as an enabler of our customers’ strategic initiatives.


Here’s the impact you’ll make and what we’ll accomplish together


As a Customer Solutions Architect within the mid-market and enterprise teams, you will be an integral connection between TELUS and our customer’s business. You will lead the Physical Security architecture development of innovative solutions by the following:


  • With a combination of business acumen, consulting ability, technical and sales skills, you thrive in finding the right services to adopt and expand TELUS solutions by clearly demonstrating the positive impact on our customer’s business objectives
  • Be an advocate for the customer by leveraging the appropriate resources within TELUS and our partners
  • Highly organized: you can handle ambiguous ideas and help drive the team to a concrete plan
  • Develop digital transformation roadmaps based on our customers’ unique technical environments
  • Regular touch base sessions with internal stakeholders to remain current on TELUS’ physical security technology offerings
  • Staying on the leading edge of technology and challenging the status quo





You're the missing piece of the puzzle


You are likely in a similar solution & sales support role, with many of the talents and experience points below:


  • You live a Customers-First philosophy and are renowned for your customer relationship development
  • You understand the physical security/IT/telecommunications competitive landscape across Canada
  • You bring 3+ years of experience of leading the architecture of solutions across multiple technologies
  • You are known for leading and facilitating dynamic workshops, whiteboard discussions, technology roadmaps, and consulting conversations with customers
  • You thrive on working cross functionally, leveraging team members and technology resources across your organization to lead initiatives or technical solutions
  • You demonstrate both technical and financial/business acumen with customer stakeholders, including COOs, CFOs, CIOs and CEOs


Great to haves


  • Sales methodology training, including complex account planning
  • You are committed to your craft and have passion about continuous learning and personal development


What you can expect from us


  • An environment where you’re encouraged to share and act on your ideas
  • We embrace and thrive in a highly dynamic collaborative environment leveraging the individual strengths of others
  • A culture committed to giving; every year we donate time and resources in our communities
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing
  • We embrace and thrive in a highly dynamic collaborative environment leveraging the individual strengths of others
  • It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected
  • We give where we live and are making a big difference in communities’ right across the country. How big? Since 2000, we have given over $440 million and 6.8 million hours of our time to charities and non-profits in Canada
  • You can come to work in one of our environmentally sustainable, technologically advanced office; you can meet customers in our next generation, connected retail stores; or, in many cases, you can work from home
  • Our rewards package includes: profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a DC Pension



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.