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Technical Solutions Consultant

Location: 

Toronto, ON, CA, M5J 2V5 Ottawa, ON, CA Edmonton, AB, CA Vancouver, BC, CA Calgary, AB, CA

Req ID:  43474
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Our team and what we’ll accomplish together:

 

We’re a customer-driven and product-minded team within B2B Digital Transformation at TELUS, responsible for our company’s value chain evolution. We simplify systems and automate processes so that Sales and Operations teams can focus on what matters most, our Customers.

 

Our B2B Digital Transformation team’s mission is to make life easier for our Customers and for our team. We build and enhance the SaaS platforms that support our value chains and customer journeys - from Leads to Opportunities, from Contracts to Orders, from Fulfillment to Billing, all the way to Day 2 support and Assurance – and that are used every day by thousands of TELUS team members nationally, across multiple functions.

 

Our team includes a passionate group of strategists, business consultants, product owners, program managers as well as technical ServiceNow teams. We work closely with partners across the organization to design, build, and implement meaningful system enhancements that drive value for the organization.

What you’ll do:

 

We are looking for a passionate technical leader to join our B2B Digital Transformation Team as Technical Solutions Consultant, ServiceNow Development and lead the internal ServiceNow technical teams in the day to day strategy and innovation. This is an extremely satisfying, yet challenging, opportunity to positively impact the daily activities of thousands of team members and through them improve the customer experience for all of our customers.

 

The role provides a high degree of interaction with senior leaders in the organization where you will be expected to lead conversations related to ServiceNow leading practices and general technical architecture related to current and future needs of the organization.

 

  • Defines policy & standards – Architecture principles, Integration standards, Platform upgrade strategy, performance tuning, etc
  • Define technical architecture documentation for implementations, build framework structure/templates for capturing technical information on module implementations
  • Support internal, customer and other vendor team members to assess the technical feasibility of the business requirement and implementation of the solution
  • Provide technical advisory on the implementation of ServiceNow for internal purposes
  • Leads any technical issues preventing successful service delivery and communications towards a successful resolution
  • Architect, design and deploy custom solutions using the ServiceNow platform
  • Define development best practices, architecture, code review checklist, provide technical leadership and mentoring the ServiceNow Product Team
  • Advise and provide options for integrations between the ServiceNow systems and external systems
  • Design solutions for agreed system integration, create and maintain API and data integration processes between ServiceNow and other platforms
  • Consult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platform
  • Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation, and hotfixes
  • Implementation of approved apps from the ServiceNow application store for general use
  • Technical oversight of activities for resources on an as-needed basis for project work/Steady state where complexities require senior review
  • Validate all Requests for Enhancement (i.e. platform changes) providing technical perspective and recommendations and perform feasibility study where required
  • Conducting platform performance audits and remediation activities
  • Responsible for participating and potentially executing patching and upgrades to the ServiceNow Platform
  • Having one-on-one meetings with each team members as their manager, aligning both team and individual goals to each member of the Product Development Team
  • Providing regular KPI metrics to leadership on the accomplishments and work products delivered

 

 

Qualifications

 

What you bring:

 

  • +5 years of experience in a similar role
  • Experienced leading a technical development teams
  • Experience of working with ITIL processes and with working knowledge of Service Management leading practices
  • ServiceNow Certified Developer status or higher is preferred
  • Experience designing and implementing complex ServiceNow Workflows
  • Experience developing ServiceNow scoped application
  • Experience developing complex ServiceNow based integrations
  • Experience implementing the ITSM, CSM, SPM and App Engine ServiceNow modules

 

Great-to-haves

 

  • Proficiency at Business Analysis skills
  • Strong stakeholder-facing skills with established consulting acumen
  • Superb oral and written communication skills

 

 
Salary Range:  $117,000-$175,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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