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Technical Solutions Consultant - ServiceNow

Location: 

Toronto, ON, CA, M5J 2V5 Vancouver, BC, CA Edmonton, AB, CA Calgary, AB, CA Ottawa, ON, CA Burnaby, BC, CA Montréal, QC, CA

Req ID:  41864
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Our Team and what we’ll accomplish together:

 

We’re a customer-driven and product-minded team within E2E at TELUS, responsible for our company’s value chain evolution. We simplify systems and automate processes so that Operations teams can focus on what matters most: our Customers. Our mission is to make life easier for our Customers and our team by building and enhancing the ServiceNow platform that supports our value chains and customer journeys. Our team includes a passionate group of strategists, business consultants, product owners, project managers, business analysts, and change management experts.

 

Are you ready to make a significant impact and drive innovation in a dynamic and forward-thinking organization? We are seeking a talented and experienced Technical Solutions Consultant to join our team and lead the implementation of cutting-edge technologies that will revolutionize the way we deliver services and exceed customer expectations. As a key driver of change, you will have the opportunity to shape the future of our organization and play a pivotal role in optimizing workflows and maximizing the potential of our TELUS service management platforms and tools.

 

What you’ll do:

 

  • Provide IT leadership and support to our customers, supporting the leadership team in meeting organizational objectives to improve customer experience, operational team member experience and support both revenue growth and operational efficiency
  • Accountable for setting direction and leadership on infrastructure projects by providing technical guidance and consulting services to team members on the E2E Service Management team
  • Lead the E2E roadmap and projects within the roadmap, streamlining processes, optimizing workflows, and maximizing the potential of our TELUS service management platforms and tools
  • Act as a Product Owner to lead and direct project team members and impacted stakeholders to understand the scope and vision of our ServiceNow Roadmap projects
  • Build trust with stakeholders through your strong knowledge of project processes, operational applications, business products, services, and the TELUS Business Solutions (TBS) value chain
  • Provide input and guidance on the E2E Service Management Roadmap items and assist with business case creation
  • Collaborate with and mentor other team members Provide regular status updates to leaders and project managers highlighting any risks and mitigation plans

 

 

Qualifications

 

What you Bring:

 

  • Demonstrated ability to collaborate and mentor teams and provide input to team member objectives. Proven ability to liaise with customers with the goal of effectively working with systems, building customer knowledge, and demonstrating strong entrepreneurial abilities
  • Ability to work with the leadership team to formulate strategic plans
  • Experience in leading and completing complex tasks on transformational projects with a proven history of quality project delivery
  • In-depth knowledge of ServiceNow, with the ability to understand the tool's current capabilities and future direction, as well as industry trends
  • Strong systems knowledge to support the TBS value chain including ServiceNow
  • Advanced technical skills within at least one of the core relevant technical proficiencies (Operating System, Cloud Software Applications, Database, Network)
  • Strong planning, performance, and business analysis skills
  • Knowledge of Waterfall, Agile (SAFe), Project Development Lifecycle, DevOps
  • Experience working in an Agile environment and familiarity with associated tools such as JIRA or ServiceNow as a project tool, Kanban, and Scrum
  • Financial acumen: Ability to build business cases with business input drivers, considering revenue, margin, and cost efficiency benefits compared to the costs to implement and operate transformational programs to deliver a return on investment

 

Great-to-Haves:

 

  • Post-secondary diploma or certification
  • ServiceNow certifications such as Certified Implementation Specialist (CSM, ITSM, SPM)
  • 5-7 years of relevant experience Certification in ITIL, Agile, Lean Six Sigma
  • Broad knowledge of IT Service Management
  • Business Analysis certification/courses
  • Bilingual (English/French)

 

What We Offer:

 

  • A collaborative and inclusive work environment where celebrating each other's successes is at the heart of who we are
  • Opportunities for continuous learning and development across multiple domains including industry best practices, technology trends, and customer experience opportunities
  • The chance to build strong relationships, collaborate effectively, and positively influence multiple teams
  • Join us in a workplace where we work hard, celebrate together, and have fun along the way. If you are passionate about driving transformation and thrive in a fast-paced, collaborative environment, we want to hear from you

 

#LI-Remote
Salary Range:  $117,000-$175,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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