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Technical Solutions Consultant - ServiceNow


Toronto, ON, CA Burnaby, British Columbia, CA Calgary, AB, CA Vancouver, British Columbia, CA Ottawa, ON, CA Edmonton, AB, CA

Req ID:  6042
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular



About us
We are a customer-driven and product-minded team within B2B at TELUS, responsible for our company’s value chain evolution. We simplify systems and automate processes so that Sales and Operations teams can focus on what matters most, our Customers.

B2B Systems Transformation’s mission is to make life easier for our Customers and for our team. We build and enhance the SaaS platforms that support our value chains and customer journeys - from Leads to Opportunities, from Contracts to Orders, from Fulfillment to Billing, all the way to Day 2 support – and that are used every day by thousands of TELUS team members nationally, across multiple functions.

Our team includes a passionate group of strategists, business consultants, product owners, and program managers. We work closely with partners across the organization to design, build, and implement meaningful system enhancements that drive value for the organization.

Join our team

We are looking for a passionate team member to join our B2B Systems Transformation Team as Technical Solutions Consultant, ServiceNow customer proposals . We are in a period of hyper growth within the B2B systems development team. With growth comes a lot of opportunity to positively impact the daily activities of our users and our customers. 

As the Technical Solutions Consultant - ServiceNow you will be among the key resources helping to drive the strategy around our complex customer requirements. This is critical in our ability to meet the increasing expectations of our customers while still remaining focused on our long term roadmap for the platform.

The role is our primary liaison and single point of contact for sales, customers, and the delivery organization to facilitate timely and efficient installation of systems at a customer site . You will be expected to lead conversations on what is available today, future investments, technical options, and investment related trade offs for this growing portion of our portfolio to optimize our systems investments. 
What we will accomplish together


  • Improved engagement with our sales team to deliver best in class support
  • Drive a culture of change and continuous improvement to advance our skill in customer assurance
  • Modernize our ITSM toolset, team member and customer experience


Ce que nous accomplirons ensemble


Your ideal profile includes


  • Experience – expert level with assurance processes and ITSM
  • Background – broad knowledge of telecommunications technologies and supporting customers
  • Negotiation – excellent negotiation and conflict resolution skills as we work to deliver effective solutions, not always perfect solutions
  • Team focused – our largest asset is our team and culture and we cannot succeed without our team and our cross BU stakeholders
  • Flexible - ability to work with a diverse technical team and simplify the message to an executive presentation




  • University degree and/or equivalent combination of experience and education
  • ITIL certification
  • PMP certification
  • Bilingual (English/French) #JTA



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.