Vice President, Dealer, National Retail and Tele-sales
Toronto, ON, CA Montréal, QC, CA Vancouver, BC, CA Edmonton, AB, CA Calgary, AB, CA
Description
The opportunity
We are seeking a dynamic and results-driven Vice President to lead the progression of our consumer sales transformation and drive significant revenue growth for TELUS Consumer Solutions (TCS). This role requires a strong, results oriented sales leader with exceptional partner management skills and proven ability to scale revenue through partner programs and account expansion.
What you will do
Scope
- Manage and grow relationships with consumer and small business independent dealers
- Build and maintain strategic partnerships with existing major retail partners and distribution channels
- Support inbound and outbound telesales functions across domestic and international campuses
Sales Leadership & Strategy
- Lead, mentor, and develop a high-performing consumer sales team to meet and exceed sales targets (volume and value) across multiple products and segments
- Institutionalize sales processes, methodologies, and best practices that drive consistent, repeatable results across partners
- Collaborate with product, marketing, and customer success teams to ensure aligned go-to-market strategies
- Develop and implement territory planning and account segmentation strategies
- Drive telesales performance by campaign and campus by delivering systematic improvements in each stage of the telesales value chain
Revenue Growth & Expansion
- Establish and deliver clear account plans by partner which demonstrably increase TELUS share across all TELUS products and services and segments
- Implement upselling and cross-selling strategies to maximize total billable revenue customer lifetime value growth across each partner’s book of business
- Identify and execute new business opportunities within existing accounts through product expansion, service additions, and enhanced offerings
- Drive quality growth with an emphasis on sales order quality, customer experience and cost to serve
Qualifications
What you bring
Experience & Background
- 10+ years of progressive sales leadership experience, preferably in consumer-facing industries
- Proven track record managing large, complex accounts with multiple stakeholders
- Experience in partnership development and channel management with major retail or distribution partners
- Demonstrated experience in telesales
- Demonstrated success in driving significant revenue growth and account expansion
Skills & Competencies
- Exceptional relationship-building and stakeholder management abilities
- Strong analytical skills with ability to identify growth opportunities and develop strategic account plans
- Experience navigating complex organizational structures and identifying key decision-makers
- Proven ability to manage diverse personalities and competing interests in partnership environments
- Strong negotiation skills and commercial acumen
Leadership Qualities
- Track record of building and leading high-performing sales teams
- Ability to influence and drive results through others
- Strategic thinking with strong execution capabilities
- Outstanding communication and presentation skills
Success Metrics
Success in this role will be measured by:
- Sales Volume and Revenue Growth: Meet and exceed monthly and quarterly sales objectives and deliver year-over-year growth in total customer value
- Account Expansion: Increase in average account size and product penetration within existing accounts
- Customer Retention: Maintenance of high customer satisfaction and retention rates across large accounts
- Sales order quality: Measured by early tenure churn, customer cost to serve and yield
- Team Performance: Development of sales team capabilities and achievement of individual and team targets