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Business Analyst II - Payvider Operations

Location: 

Vancouver, BC, CA, V6B 0M3 Ottawa, ON, CA Edmonton, AB, CA Montréal, QC, CA Winnipeg, MB, CA Toronto, ON, CA Fredericton, NB, CA Halifax, NS, CA Calgary, AB, CA Regina, SK, CA Qu?bec City, QC, CA Victoria, BC, CA

Req ID:  54457
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Description

 

Our team and what we'll accomplish together

 

As a Business Analyst II on the Payor & Provider Operations team, you'll be at the heart of digital transformation for Canadian healthcare organizations. You'll partner with healthcare practitioners, implementation teams, and technology leaders to drive successful adoption of TELUS Health solutions from training and workflow optimization to seamless data migration. 

 

Your work directly impacts how clinics and health organizations deliver care to their patients. 

 

We're a mission-driven team committed to empowering healthcare professionals with the tools and knowledge they need to focus on what matters most: exceptional patient care.

 

What you'll do

 

  • Partner with healthcare organizations to understand their current clinical workflows and identify optimization opportunities within TELUS Health solutions, ensuring seamless alignment between client needs and technology capabilities

  • Deliver comprehensive training programs for diverse healthcare practitioners (doctors, nurses, administrative staff) to drive software adoption and achieve high customer satisfaction scores

  • Lead workflow analysis sessions with clients to map current processes and design efficient workflows within the new system, translating clinical requirements into technical specifications

  • Conduct data mapping and data validation activities with clients to ensure accurate data migration, minimize post-implementation issues, and maintain clinical data integrity

  • Collaborate with Project Managers, fellow Business Analysts, and Implementation teams to coordinate timelines, resolve implementation challenges, and ensure successful go-live outcomes

  • Document clinical workflows, system configurations, and training materials to support knowledge transfer and continuous improvement across implementations

Qualifications

 

What you bring

 

  • 2+ years of experience in business analysis, clinical operations, learning and development, or a related role in healthcare or regulated environments

  • Demonstrated experience delivering training programs to diverse audiences, including clinical and frontline staff

  • Strong understanding of clinical workflows, healthcare operations, and/or Electronic Medical Records (EMR) systems

  • Excellent communication and facilitation skills with the ability to translate complex clinical and technical concepts for diverse stakeholders

  • Proven ability to gather, analyze, and document business requirements and workflows

  • Strong attention to detail with experience in data validation, data mapping, or similar quality-assurance activities

  • Proficiency with Google Workspace and collaboration tools

  • Ability to work effectively in a fast-paced, collaborative environment and manage multiple priorities

 

Great-to-haves

 

  • Experience with PS Suite, MedAccess, Collaborative Health Records (CHR), or other Electronic Medical Record systems

  • Background or familiarity working in a healthcare environment

  • Experience with learning facilitation or training delivery in a non-traditional setting

 

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Salary Range:  $57,000-$105,000
Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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