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Business Consultant - SmartHome Security Migrations

Location: 

Vancouver, British Columbia, CA Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA

Req ID:  26966
Jobs by Category:  Security & Automation
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Join our team


TELUS has entered the SmartHome and Security market in a big way – transforming an industry while we make our customers’ homes and businesses safer and bring convenience and peace of mind to their lives. By using our premier networks, technology, and services, TELUS is bringing the power of SmartHome and Security Solutions to life for our residential and business customers in new ways with creative product and service offerings. We are seeking forward-thinking individuals with a passion for continuous improvement and delivering success to join our SmartHome & Security team as we continue to grow and rapidly transform our business.


Here's the impact you'll make and what we'll accomplish together


This is a career-shaping opportunity that will truly develop you into a business athlete by working in and across our end-to-end SmartHome and Security business. We operate in an ambitious start-up environment and collaborate with teams across multiple functions including Marketing, Products & Services Development, Contact Centers, Field Technicians, Applications & Systems Development, and Technology Strategy. Together with members of these teams you will work on projects across multiple segments including Residential, Small & Large Business, and Consumer Health customers to deliver extraordinary customer experiences. In turn, the experience in this dynamic industry and this wide range of teams, functions, and customer segments will provide an opportunity to accelerate your professional development as we successfully deliver against our top priorities.


Here's how 


As a Business Consultant on the National Security Enablement – Security Technology Migrations team, your primary responsibility will be to lead, transform and execute cross organizational migration programs to help us achieve and maximize synergistic values stemming from our acquisitions. You will ensure that we deliver on our business objectives while delivering a best-in-class customer experience.

 

  • Strategy and business case development as well as execution of large scale programs and projects to migrate and integrate acquired customers and team members in consultation with stakeholders utilizing the TELUS fair process approach
  • Delivery of major transformations across functional teams with excellent project management and change management rigour
  • Manage the priorities, risks and budgets of multi-faceted, large-scale projects that span across major TELUS frontline and internal facing business units
  • Transforming our end-to-end customer service support model to scale and support our ambitious growth targets
  • Ensuring the alignment of all integration plans and tactics with the TELUS corporate, customer experience, and Smart Security and Automation strategic priorities
  • Responsible for meeting or exceeding the key strategic transformational and operational targets of your programs and projects
  • Apply expertise, insights and creativity to identify new growth opportunities and/or operational efficiencies
  • Fostering and supporting a high-energy, results-oriented, inclusive work environment that encourages a culture that inspires everyone to give their best to our customers, to our community, to TELUS and ultimately to our shareholders

 

 

Qualifications

 

You're the missing piece of the puzzle

 

  • Minimum 5+ years experience delivering complex transformation programs involving business process engineering, systems development and implementation, and change management in a service delivery environment
  • Proven track record and experience leading multiple cross-functional business dimensions: e.g. customer care, technical support, field technician operations, systems deployment, information services, business intelligence, product development, marketing, supply chain, finance, legal etc.
  • Unsatisfied with the status-quo and constantly on the lookout for industry best practices, technology trends, and customer experience opportunities to find and lead the next best transformation
  • Experience working in a matrix structure using a network of departments to deliver end to end success
  • Fantastic business advisor possessing an analytical mindset while striking the right balance when making decisions by taking calculated risks with data versus instincts
  • Demonstrated track record of success delivering remarkable customer experiences at high levels of operational efficiency that are second to none
  • Excellent program and change management knowledge, skills, and experience
  • Excellent communication and storytelling skills, the ability to succinctly and clearly explain strategy, tactical plans and expectations to front line teams and managers, as well as to your peers and supporting executives
  • Passion for working in a dynamic, high performance culture
  • Innovative and excited about growing a new line of business for TELUS

 

Great-to-haves

 

  • University degree in business, economics, engineering, information management or equivalent experience
  • Knowledge and experience in the home security industry and its business and operational key performance indicators is an asset
  • Comparable integration experience in migrating customers onto a new service support model and/or technologies
  • Knowledge of performance improvement methodologies and practices and/or have PMP, Agile, Lean Six Sigma and/or equivalent certification
  • Experience with post-acquisition integrations and change management
  • Knowledge and experience in the home automation and security industry and its end to end operations
  • Experience in systems enablement and integration and/or working with Technology and Enablement teams

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.