Channel Manager-Sales - Small Medium Business Solutions (SMB)


Vancouver, BC, CA Toronto, ON, CA

Req ID:  36368
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular


TELUS Small & Medium Business Solutions (SMB) is a dedicated business-to-business sales channel serving customers in the B2B space. The Channel Manager-Sales is an integral part of the SMB team supporting our TELUS International contact centre in the Philippines.

In our highly dynamic, fast-paced B2B environment you will lead, motivate, and develop a high performance team of inside sales professionals focused on the small business market. The position is accountable for supporting sales campaigns and driving performance for the integrated portfolio of Business products while focusing on providing an optimal customer experience that reinforces the TELUS brand. You have a deep passion for customers, people, sales and success. This success is all about growing others.


Here's the impact you’ll make and what we’ll accomplish together


As a Channel Manager – Sales, you’ll lead, coach and develop a high performing sales team capable of exceeding the goals, objectives and financial targets defined in the annual operating budget. You will develop and implement the strategy for growing TELUS' integrated business within the business market as well as collaborate with and consolidate feedback for the Business Marketing team to drive efficiencies.

As the Expert in your field, you’ll:


  • Coach your team to prospect, present, propose and close new business while also managing the lifecycle of the customer through retention activities
  • Ensure the optimal use of resources by removing non-selling activities
  • Provide accurate, relevant and timely management information on the performance metrics for the business in order to facilitate effective business planning, forecasting and resource allocation
  • Engage the necessary resources from within the extended team and internal stakeholder community to fully support the needs of the business
  • Act as a strong ambassador for the TELUS organization and uphold the values and behaviors of a senior leader in the business and throughout the extended community



  • Minimum of 5 years sales and/or marketing experience
  • 2-3 years of sales leadership experience
  • Bilingualism (English/French)  is preferred
  • Proven ability to lead teams, excellent communication (written and oral), facilitate and deliver presentations
  • Strong knowledge of Business to Business sales environment
  • Excellent organizational skills and ability to multi-task and prioritize effectively
  • Ability to work and thrive in a high energy, fast paced, action-oriented deadline target driven environment
  • Outstanding communicator able to effectively articulate the vision, goals and strategic imperatives of the business and act as an enabler for feedback
  • Strong and effective decision maker able to review options in a constructive and methodical manner to establish the best course of action for the organization
  • Detailed understanding of the sales process and a proven track record of achieving sustainable, profitable business results
  • Proven track record of consistent and sustainable performance, exceeding challenging financial targets
  • Ability to travel overseas 1-2x per year


Required Professional Designation/Certification:


  • Bachelor of Commerce or Business Administration or equivalent sales and industry experience


A bit about us


Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.



Midpoint Base Salary: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation can be above or below the listed pay, based on knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.