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Clinical Enrollment Nurse (LPN)

Location: 

Vancouver, BC, CA, V6Z 2H2

Req ID:  46763
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular

Description

Status: Full Time
Location: Fully Remote position (3-4 tours a month will be needed in Vancouver and North Vancouver)

 

Do you have a passion for healthcare? Are you ready to educate and connect patients to Canada’s premier preventative health services?

 

Our team and what we’ll accomplish together

 

The Clinical Enrollment Nurse (CEN) role at TELUS Health Care Centres requires a motivated and organized individual with clinical knowledge and a passion for building client relationships. The CEN will educate clients about preventive health programs, assess their needs, manage the enrollment process, and provide ongoing support. This involves responding to inquiries, conducting clinical assessments, guiding clients through their healthcare journey, and maintaining detailed records. The CEN will also contribute to program improvement, reporting, and client retention strategies while ensuring high levels of customer satisfaction.


 

What you’ll do

  • Own the individual client relationship
  • Manage the enrollment process for incoming inquiries in accordance with TELUS' policy and procedures
  • Engage the client to fully understand their healthcare needs through a clinical lens and evaluate suitability of a prevent
  • Collaborate with capacity planning teams on new client intake
  • Provide regular reporting on key performance indicators to leadership
  • Act as a program champion, advocating for continuous service improvement
  • Maintain high levels of customer satisfaction in every client interaction to drive real and long standing business and clinical value
  • Conduct thorough clinical assessments and program suitability evaluations
  • Guide clients through their preventive healthcare journey
  • Engage the necessary resources from within the extended clinical team to fully support the needs of the business
  • Maintain detailed analytics on program effectiveness and client engagement
  • Develop and implement retention strategies based on utilization patterns
  • Oversee client roster management and capacity planning
     

Qualifications

 

What you bring:

 

  • Registration with BC College of License Practical Nurses (LPN) as a practicing LPN registrant
  • Current nurse license in good standing
  • CPR certification up to date
  • Minimum of 1 year nursing experience (private or public sector) along with successful experience in a sales role
  • Previous experience with Salesforce is an asset
  • Ability to perform detailed and thorough assessments of clients
  • Relationship building is a key skill of yours
  • You are ultra-organized and able to work in a fast-paced environment
  • The phone is your friend and you’re not afraid to pick it up and call clients to discuss their health goals
  • You have the ability to view the meeting from the client’s perspective
  • Client’s trust you and if they don’t today you have the aptitude to build a trust-based relationship with the client
  • You have a positive attitude and a solutions-based approach and can anticipate and identify challenges and propose ways TELUS Health can help


#LI-Remote
 
Salary Range:  $23-$44
Performance Bonus or Sales Incentive Plan:  0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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