Communications Manager - TELUS Consumer Solutions

Description

Join our team

We're TELUS, a customers-first, purpose-driven team who works together every day to innovate and do good. From providing digital solutions that make our lives easier and safer, to supporting those who need it most, our group of inclusive, spirited, giving people have the collective power to go above and beyond for our customers, communities and each other.
 

Interested to reimagine how things are done, play a significant role in shaping a newly formed team’s culture and brand, and go beyond the expected to strengthen our team, communities and the planet?
 
Join us, and let’s make the future friendly, together.

As Communications Manager on the TELUS Consumer Solutions Communications team, you share our passion for:

• Working in a collaborative and fast-paced environment
• Delivering exceptional communications that inform, engage and inspire
• Leveraging each other’s unique talents to achieve our collective goals
• Embracing a culture of continuous improvement

What you’ll do

As a Communications Manager supporting our EVP & President of Consumer Solutions, you’ll be responsible for supporting the development and execution of strategic internal communications to the entire TCS team in partnership with the Director of Communications and the TCS VP leadership team. Together, you will embrace change and innovate through spirited teamwork as you help to cultivate a culture of appreciation and innovation, increasing engagement and building team member advocacy. 

Specifically, you will:

• Serve as a trusted collaborator to the Director of Communications in support of the EVP and President Consumer Solutions, helping to align communications strategies with business priorities, mitigating risks, and balancing competing interests to effectively connect team members to organizational objectives. Be a keen advocate for elevating our Customers First culture within TCS and across TELUS
• Support the execution of a year-long communications plan that amplifies team engagement, and complements the in-business objectives in partnership with the TCS team
• Become a Workvivo champion by leveraging our new communications platform to communicate with our TCS team
• Support in the creation and delivery of compelling, multi-channel communications (e.g., town halls, digital platforms, leadership forums) demonstrating excellent verbal, written, and visual storytelling skills across various mediums
• Alongside the Director, Communications, partner closely with our People & Culture team, Public Relations colleagues and in-business strategy primes to plan and execute communications across TCS, inclusive of bargaining unit team members and management professionals
• Develop and execute a LinkedIn strategy for EVP & President Consumer Solutions in collaboration with the Director, Communications
• Attain comprehensive knowledge of the issues facing the customer service, labour relations, and technology sector, understand industry trends and effective people practices
   

Qualifications

What you bring: 

You are: 

• Committed to improving the lives of Canadians and our communities
• Obsessed with driving exceptional team member experiences
• Observant with a keen attention to detail and commitment to high-quality work 
• Adaptable and comfortable in a fast-paced environment 
• Proactive and a proven self-starter
• Collaborative and creative, constantly seeking to try something new 
• Skilled in persuasive writing, editing, and presentation building 
• An expert at uncovering and communicating compelling stories
• Agile and driven to scrutinize existing methods of working using insights and data
• Organized, strategic and able to lead multiple high-priority projects simultaneously 
• Influential, with exceptional collaboration, relationship and consultative skills

You have: 

• 4+ years of communications experience
• University degree and/or post graduate certificate in an accredited public relations, communications, marketing or journalism designation or extensive related business experience in a senior communications or marketing communications role
• Proven success in strategic use of communications to positively impact corporate culture with consistent execution across a diverse team 
• Analytical ability to produce performance reports and track the success of communications activities

Great-to-have

• Knowledge of G Suite, Adobe Creative Suite, Monday.com, Workvivo 

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