Share this Job

Customer Solutions Architect - CCTV & Smart Security


Vancouver, British Columbia, CA Surrey, British Columbia, CA Nanaimo, British Columbia, CA North Vancouver, British Columbia, CA Victoria, British Columbia, CA Calgary, AB, CA West Vancouver, British Columbia, CA

Req ID:  20109
Jobs by Category:  Security & Automation
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular


Position Overview

TELUS CRSM team is seeking a Customer Solutions Architect (CSA) to join a dynamic presales engineering team, supporting both Commercial and Public sector customers. The successful candidate will have a passion for business security and surveillance systems with demonstrated experience in technical solution consulting and deep subject matter expertise. The CSA will interface with customers and the sales organization to perform business needs assessment, product demonstrations, whiteboard discussion, opportunity qualification, and solution design and proposal development.

Business Unit Spotlight - Business Solutions and Customer Relations & Solutions Management (CRSM) Team

Business Solutions and Customer Relations & Solutions Management (CRSM) provides end-to-end sales, marketing and post-sales business customer support across Canada.

Our Sales team is dedicated to supporting business customers all across Canada. We help connect our customers with industry-leading technology solutions to create opportunities and solve business challenges across both public and private sectors and across various vertical markets.

Our Marketing team leads product marketing for most of our wireline business solutions, strategic alliances and support for sales tools and analytics. The team also oversees regional customer marketing.

The CRSM team provides customer solutions architecture, deal pursuit, solutions delivery, customer care, and operations support for TELUS business customers across all segments. 

Our future friendly story:



What YOU Bring


  • Strong cross-domain Smart Security and Surveillance knowledge including Governance, Risk Management and Compliance (GRC), smart security policy and smart security infrastructure solutions, with specialization in the following security areas.
  • Strong knowledge of Smart Security and Surveillance trends in the industry
  • Solid understanding of, and experience with, enterprise scale integrated security solutions such as Fire and Life Safety, Monitored Intrusion Detection, Monitored Fire, Flood and Carbon Monoxide protection, Interactive Security with Automation and Analytics and Smart Alerts
  • Smart security infrastructure (e.g. Access Control, Security Cameras, Motion Detectors, Smart Locks, Intercoms and Video Storage) design and architecture
  • Proficient with design and markup tools such as Bluebeam. An ability to interpret construction documents including architectural and electrical plans
  • Ability to uncover and understand business requirements through a consultative process
  • Ability to navigate ambiguity, clearly communicate risks, anticipate challenges, seek clarification and set clear expectations with customers and internal stakeholders
  • Excellent technical writing, design consultation and presentation skills
  • Ability to articulate both business and technical value of smart security solutions
  • The ability to work with limited supervision in a competitive environment
  • Post-secondary degree or technical diploma in Engineering


What YOU Get

Every day, we connect Canadians and our communities to the people and information that matters most to them. Help us build and strengthen those connections.

It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

We give where we live and are making a big difference in communities’ right across the country. How big? Since 2000, we have given over $440 million and 6.8 million hours of our time to charities and non-profits in Canada.


You can come to work in one of our environmentally-sustainable, technologically-advanced office; you can meet customers in our next generation, connected retail stores; or, in many cases, you can work from home.


Our rewards package includes: profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible.


Total Rewards benefit plan with many innovative options and programs including a DC Pension, flexible work styles, and more!

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.