Data & Trust Manager, Privacy & AI

Description

Join our team and what we’ll accomplish together

The TELUS Data & Trust Office provides world-class, innovative data solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customer’s privacy and to earn and maintain their trust.

Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy, responsible artificial intelligence and data governance. Compliance with the law is just our starting point, as we passionately pursue opportunities to demonstrate respect for our customers and their data through transparent, robust, and ethical data practices. 

The impact you’ll make and what we’ll accomplish together 

As the Data & Trust Manager (Privacy & AI), you will materially influence the ongoing development of TELUS’ business innovation focused on becoming a trusted partner to the business to enable initiatives that meet our rigorous privacy, security, AI and ethical standards. 

Your work will enable your business units’ initiatives by building a thriving and respectful data program and being a champion for data, trust and innovation. You will advocate for TELUS’ Trust Model as the fundamental driver for all of our decisions around data, recognizing how critical customer and team member trust is to TELUS’ mission. In doing so, you will be instrumental in advancing our reputation for being trustworthy, using a responsible human-centric approach to ensure that we use data to deliver remarkable business and social outcomes, always in a manner that demonstrates TELUS’ commitment to putting our customers and communities first.

What you’ll do

Support on strategic initiatives to deploy or leverage data and technology responsibly and ethically by providing expert advice to execute on TELUS’ data commitments for:

• TELUS’ Home Solutions business units, including but not limited to, advertising and marketing initiatives; and/or
• TELUS’ Corporate Affairs & Finance business units, including, but not limited to, Procurement, TELUS Ventures, Risk Management & Audit, and Corporate Real Estate & Business Continuity
• Educate and advise business units on new or existing data uses and implementation of ethical technologies
• Conduct privacy and AI impact assessments, identify risks and provide corresponding recommendations
• Support the development of a data program that meets or exceeds the expectations of our customers while simultaneously ensuring TELUS’ ability to respectfully leverage data to deliver value to our stakeholders
• Collaborate with cross-functional stakeholders to develop and implement technology solutions and ensure adherence to the TELUS’ Trust Model 
• Document, prioritize, and communicate clear privacy requirements for product initiatives and releases
• Escalate data risks promptly, with a sense of urgency, and recommend mitigating controls that are effective to protect the data of our customers and team members
• Adapt to meet the changing needs of the organization, and a fast-paced ambitious team, where priorities shift but the focus on the mission is steadfast

Qualifications

You’re the missing piece of the puzzle:

• Demonstrated ability to implement emerging technologies and programs by building and operationalizing programs related to privacy and AI laws, data ethics, artificial intelligence, data governance and data protection in a responsible and ethical manner
• Valued for your knowledge and expertise in applying privacy, or other regulatory laws, guidance and best practices, and an understanding of data ethics, operational data governance and data protection
• Trusted as a collaborative partner who will act with integrity to fulfil TELUS’ commitments to its customers and team members
• Demonstrated track record of defining and delivering measurable outcomes for customers and the business in a complex stakeholder environment
• Known for your ability to influence and negotiate effectively, to be a persuasive advocate, and help develop communities of practice
• Comfortable with ambiguity and recognized for your ability to make decisions in a fluid environment
• Ability to effectively and respectfully communicate complex concepts to non-experts
• Minimum 5 years of industry experience in privacy, data protection, data ethics and/or operational data governance
• Certified International Association of Privacy Professional (IAPP) or willingness and ability to become certified within 6 months

Great-to-haves

• Bilingualism in English and French, verbal and/or written
• Legal background/experience
• Experience working in a large, matrixed organization