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Digital Health Support Associate


Victoria, British Columbia, CA

Req ID:  22066
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular



Join our team


Who is TELUS Health - MyCare?


As part of the Clinical Operations team, you’ll be working alongside leaders in technology, physicians, medical experts, and a fun, hard-working group of HealthTech enthusiasts who are responsible for the roll out and operations behind TELUS Health MyCare.


You’ll get to learn the ins-and-outs of our technology and gain extensive knowledge of the Canadian healthcare system. You’ll also be a part of a national and global turn in innovation, as technology becomes integrated into our understanding of what it means to see a doctor right from your smartphone. 


You’ll be responsible for up to 100 incoming and outgoing calls per day, as well as managing the post-consultation care for our patients by liaising with pharmacies and working with other members of the medical community. The ability to provide professional and confidential support via telephone, while typing notes, is important. 


The platform we use merges healthcare and technology and we’ll need you to be comfortable with providing low-level technical support, such as walking patients through downloading an app, or finding a particular tab, and providing technical support to our physicians during appointments.


Experience working with some form of CRM software and completing highly administrative tasks like data entry is valuable; you’ll be responsible for navigating and updating 50-100 patient records per day.


Above all, the ability to demonstrate previous experience in providing exceptional customer service is paramount. Can you stay calm under pressure? We want to hear about it!


Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.


Here’s the impact you’ll make and what we’ll accomplish together


We are looking for an enthusiastic, customer service minded individual who thrives in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.


Here’s how


  • Answering incoming calls and initiating the booking of patients appointments 
  • Assisting with medical referrals
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Daily communication of doctor schedules
  • Basic billing and product knowledge communication and first point of contact resolution
  • Other duties, as required




You're the missing piece of the puzzle


  • Two (2) years of work experience in a medical environment
  • Excellent communication skills 
  • Intermediate computer skills and knowledge of Windows & G Suite environment
  • Basic telephony skills and previous experience connecting calls to various departments
  • Superior time management skills
  • A quick learner, ability to organize, adapt, prioritize and multi-task
  • Confidentiality and high level of empathy is critical
  • A proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisor
  • Private clinic, Dental clinic, Senior Citizen community living Medical Office or Primary Care Medical Office experience would be an asset
  • Previous experience of making referrals and specialist appointments would be an asset
  • Knowledge of medical terminology, experience handling medical records or physical charts would be an asset


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.