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Director, Products & Services

Location: 

Vancouver, BC, CA, V6B 0M3 Calgary, AB, CA Ottawa, ON, CA Toronto, ON, CA Edmonton, AB, CA

Req ID:  49063
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Description

Join our team and what we'll accomplish together

 

At TELUS Health, we're embarking on an exciting journey to create the robust and seamless digital customer experiences. Our TELUS Health One platform is making a real difference in people's lives globally, and we're ready to take it to the next level.

 

We're seeking a strategic leader to optimize the user experience today, design the experience of the future and usher us into the next-generation platform. As Director - Products & Services, you'll blend strategic vision with hands-on execution, creating experiences which elevate and simplify the healthcare journey for our clients globally. If you're passionate about driving exceptional user experiences and creating lasting customer relationships, this is your chance to make an impact on the future of health care.

 

What you’ll do

 

  • Leverage member feedback to create actionable improvements to the TELUS Health One platform experience
  • Envision and design the next generation member-facing platform, constantly optimizing the member experience journey
  • Build successful partnerships with our CIO Engineering teams to develop, evolve and continuously improve the application
  • Collaborate with Sales & Marketing teams ensuring that our digital experience enables specific business outcomes
  • Take ownership of the current platform while envisioning what the market needs at a global scale
  • Drive our brand globally through elevated digital design and exceptional customer/member experiences
  • Report directly to senior leadership on strategic initiatives and contributions to corporate goals

Qualifications


What you bring

 

  • Strategic mindset combined with a bias for hands-on execution
  • Strong leadership and influencing skills, with the ability to work effectively across the organization
  • Ability to think like a customer to envision future needs and translate into digital experiences
  • Expertise in building great digital design and customer experiences
  • Deep understanding of visual thinking and storytelling strategies
  • Experience in managing multiple competing priorities and executive stakeholders
  • Entrepreneurial spirit and comfort with building programs from the ground up and adapting to real-time conditions

 

Great-to-haves
     

  • Health industry background preferred but not required
  • Understanding of application environments (technical familiarity, not coding)
  • Background in marketing/advertising and web development (ideal combination) 
Salary Range:  $128,000-$192,000
Performance Bonus or Sales Incentive Plan:  30%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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