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Director, TELUS Digital Sales


Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA Edmonton, AB, CA

Req ID:  26726
Jobs by Category:  Digital
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular



What you will do


As a Director Digital Sales, you’re in charge of the big picture – the TELUS digital sales strategyand execution excellence for one of our customer outcome portfolio areas. You’re a digital sales & marketing leader that’s responsible for evolving the online sales experience for customers andgrowing the business by increasing digital-only and assisted sales.


Reporting to the VP, Digital Sales and Service, you will collaborate with internal and external teams to create market-leading digital campaigns, offers and new product go-to-market strategies and drive optimal, online sales journeys. You’ll be focused on both driving new customer acquisition and the retention & growth of the existing customer base with market leading digital experiences.You’ll obsess about the sales funnel and find innovative ways to improve conversion at each step of the customer’s digital journey.


Here’s how


  • Demonstrate digital sales excellence; helping TELUS emulate local and global digital leaders
  • Collaborate with Senior Stakeholders in the business on sales strategy
  • Drive campaign & offer strategy and execution, working closely with Marketing, Delivery and Technology teams
  • Continuously look for opportunities to optimize the digital sales funnel from generating quality traffic through to fulfillment of online orders
  • Build and support a highly engaged and performing team, act as a mentor and coach for the entire team and leverage your leadership experience to help us build a strong and long lasting culture
  • Lead presentations to Executive audiences on digital sales performance, analysis and opportunities
  • Work closely with your peers in other portfolio areas on cross-sell opportunities and consistent TELUS digital customer experience
  • Play a key role in influencing prioritization of new digital capability builds based on understanding of the biggest impacts to customer experience and sales performance
  • Work with a passionate team dedicated in transforming digital for our customers with leading edge technology and processes





You're the missing piece of the puzzle


  • Ambitious sales leader that loves to win new customers and drive market leadership
  • Deep understanding of the digital environment (online, mobile and social)
  • Experience in developing and implementing digital sales and marketing strategies 
  • Comfortable driving discussions from content and page UX to digital campaign strategy to E2E CX and sales process evolution
  • On top of key industry trends that consistently drive changing web requirements
  • Ability to anticipate and assess risks, construct contingency plans and manage change in a complex environment
  • Demonstrate curiosity, adaptability, innovation, and out of the box thinking
  • Proven leadership, coaching, motivating, goal setting, performance management and human resource management skills
  • Highly organized with a demonstrated ability to delegate, monitor and manage high volume workloads
  • Ability to effectively solve problem and deal with complex project issues
  • Experience navigating and partnering with a large and diverse stakeholder mix
  • Ability to work effectively with various levels of management and cross-functional teams



  • Undergraduate degree; Master’s or MBA preferred
  • 7+ years progressive management experience in a large corporate setting
  • 5+ years experience digital marketing and/or ECommerce 
  • Strong stakeholder management with the ability to traverse complex stakeholder landscapes
  • Experience leading teams within an Agile environment



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.