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Director - Information Services (Devops)


Vancouver, British Columbia, CA

Req ID:  26541
Jobs by Category:  Technology Solutions
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular


Join our team


Be part of a transformational journey working with innovative leading edge technologies as we make a rapid shift to a software-driven, cloud-enabled, digital organization. 

Part of the Customer Technology Excellence (CTE) organization, the Care DevOps team is on a mission to simplify and elevate the care for our customers and team members and ensure every experience is consistent, easy and efficient. We believe in a world where current and prospective customers can effortlessly and proactively learn about and add new services, find answers to their questions, and independently resolve service, billing or technical issues. We will empower our customers and provide them with a first-rate service experience on any channel they choose to interact with us.

The Care DevOps team is looking for a collaborative, passionate and proven technology leader to guide a large technical team through this transformation. The director of the Care DevOps team will be responsible for ensuring timely, reliable and secure outcomes. The most suitable candidate will be a leader who takes pride in leading technology strategy, is obsessed with adopting leading edge technologies and building highly effective and engaged teams, and one who is motivated to achieve business outcomes that exceed expectations.

What you’ll do


Champion and evolve our cloud-based technology platform to drive timely and reliable technology solutions and operational excellence, while leading multi-disciplinary and cross functional teams to successfully deliver on objectives.

Balance the demands of multiple business partners, technology standards, vendors, critical product market launches, and desired customer and business outcomes while leading highly engaged teams in a performance-driven culture. The director of the Care DevOps team will also champion and lead the adoption and maturation of agile, DevOps, and SRE practices. 



Here’s how


Support the development, delivery and operations:


  • Developing and strengthening DevOps practices
  • Leading, engaging, developing and inspiring geographically dispersed teams of engaged professionals who identify with a culture of accountability, high performance, and collaboration
  • Inspiring innovation, process improvement, and self-development
  • Improving delivery efficiencies through platform and system convergence 
  • Evolving cloud enablement practices and delivery pipeline to eliminate risk when making changes…
  • Enabling the business to rapidly grow and retain our customer base by exposing all service capabilities on the converged platform for all teams to consume and evolve

Lead and collaborate the delivery of an aggressive roadmap:

  • Provide vision, strategy and leadership to a dedicated and aspirational technology team to deliver on an aggressive, multi-year technology strategy roadmap
  • Act as a trusted advisor for our business partners, managing priorities that balance business goals, reliability and delivery improvements
  • Transform processes while embracing the Chief Development Office (CDO) best practices for consistent, reliable and secure outcomes
  • Uphold our culture of reliability by design by proactively collaborating with the appropriate teams to identify and remediate risks to our systems
  • Foster strong partnership with industry vendors and champion exceptional outcomes
  • Collaborate with, advise and influence a diverse group of senior leaders to determine business imperatives, prioritization of products, and timelines

This role offers complete ownership of the systems operations, delivery and business growth. This exciting opportunity requires an experienced leader who has a proven track record of operational excellence, application delivery, along with an exceptional vision for technology evolution and a deep passion to embrace new technologies and team topologies so continuous change and needs are effortless to support.



What you bring


Our ideal candidate is:


  • Distinguished for successfully  leading, engaging, developing and inspiring geographically dispersed teams who identify with a culture of accountability, high performance, and collaboration 
  • Known for a collaborative approach and ability to build and maintain strong partnerships with stakeholders including executive leaders 
  • Passionate about inspiring innovation, process and efficiency improvements 
  • Strategic thinking and business acumen with advanced analytical, critical thinking and problem solving skills 
  • Regarded as an exceptional communicator (clear and concise), influencer and negotiator, including an ability to drive alignment through compelling storytelling and presentation to executive audience 
  • Experienced in Data Center Operations, DevOps, and Cloud native principles 
  • Holds a Bachelor or Master degree in Computer Science, Engineering, or Business Administration, or equivalent education and/or experience 
  • Has 5-7 years of people leadership experience 



  • Familiarity with industry leading and open source software for development and operations 
  • Experience with building and supporting cloud native (public/private) applications and services Experience integrating, converging and migrating customers, applications and data centers 
  • Knowledge of privacy and secure by design architecture 


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.