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Director of Product Management - Collaborative Health


Vancouver, British Columbia, CA Calgary, AB, CA Montreal, Quebec, CA Regina, SK, CA Toronto, ON, CA

Req ID:  21144
Jobs by Category:  Health
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular

Join our team


We are Canada’s most innovative digital health company and touch the lives of more Canadians than anyone else, and we aspire to transform healthcare within Canada and beyond.


The Collaborative Health team at TELUS Health is led by physician-technologists and design-obsessed engineers. We’re charting a new course in healthcare with our award-winning TELUS Collaborative Health Record, an end-to-end, secure, cloud-based digital platform. The CHR is an electronic medical record and more. Patient engagement and automation are at the core of our vision.


Our rapidly growing customer base includes thousands of healthcare professionals from across Canada, the United States, New Zealand, and Australia.


Find your people and your purpose


Are you a decisive problem solver who takes pride in building beautiful products that deliver meaningful outcomes for customers? You belong here. 


We’re a group of passionate individuals committed to building technology solutions that transform how clinicians deliver patient care. We need passionate self-starters to bring our vision to life. You will work alongside a talented and diverse group of team members with vast experience in the healthcare IT industry.


Bring your ideas and watch them grow.


Here’s the impact you’ll make and what we’ll accomplish together

TELUS Health has an exciting leadership opportunity for a Director of Product Management to join our Collaborative Health Product Team.


As Director of Product Management you will play a key role in improving healthcare delivery and innovation across the country by helping to establish our product vision and strategy and driving execution. You will support a team of product managers, building engagement with customers, and collaborating with teams including: Engineering, Sales, Marketing, Customer Success and Implementation to plan, build and deliver products in alignment with the company’s vision, mission, and strategies.

What you’ll do


  • Discover and validate market opportunities, analyzing the competitive landscape
  • Strongly advocate the importance of product-centric and data-driven decision making and actively promote a customer-focused approach
  • Own and develop customer-centric roadmaps and release plans, establishing key value indicators and timelines
  • Deliver on our product development life cycle jointly with engineering leadership
  • Shape best practices as we grow and shape our team
  • Communicate product roadmaps internally, impress existing and future clients with your strategic vision
  • Support and make key commercial decisions that enable the sales and marketing teams to deliver business value
  • Work with key customers and members of cross functional teams to gather requirements for future releases and feedback on current releases
  • Mentor and coach a team of Product Managers and Product Squads on best approaches to Agile processes including story writing, roadmapping, and sprint planning
  • Foster collaborative relationships with cross functional teams within Collaborative Health and with external partners and customers
  • Measure, track, and report on key metrics of product success, including customer satisfaction, product quality and reliability
  • Develop standards and procedures to ensure that security and quality standards are met and consistent across the products



What you bring


  • 10+ years of product management experience using Agile work processes
  • Bachelor's degree or equivalent in information systems, business. MBA is a plus
  • Experience building Enterprise-class SaaS solutions
  • Customer-obsessed attitude, some might even say you have a knack for sales 
  • Knowledge of software development lifecycle process and methodologies
  • Proven experience creating and clearly communicating product-focused strategy to broad audiences including an executive level audience
  • Flexibility to change gears and move from macro strategy and roadmapping to more granular activities such as story writing or troubleshooting
  • An ability to connect business goals to customer outcomes and product goals
  • Demonstrated ability to successfully lead and develop a team of product managers
  • A bias for action and leveraging a data-driven approach 
  • An insatiable curiosity that drives you to understand a problem from all angles, to gather information from a diverse range of sources, and to understand how outcomes will impact success
  • Proven success delivering enterprise-scale products
  • Experience crafting success metrics for new feature releases and monitoring the health of existing features
  • Ability to influence stakeholders and build consensus
  • Excellent communication and interpersonal skills (you listen before you speak, and want to make sure every voice is heard)




  • Knowledge of health technology standards
  • Bilingual: French/English
  • Avid user of Slack emojis and gifs
  • An insatiable appetite for modern and emerging technologies and tools

If you don't have 100% of the experience listed above, you should still apply! We'd love to connect and learn about your unique skills and motivation to do meaningful work by leveraging the experience you DO have.


At TELUS, Collaborative Health you’ll join a diverse team dedicated to learning, teaching, and impact; as individuals and as a team. As a workplace, we care about our team members and have a total rewards package that makes being a part of TELUS Health something to be proud of: 

100% remote within Canada: so you can work where you feel most inspired (including in-person if YOU want to!)
Stay healthy: flex benefits with options to customize coverage based on your lifestyle and needs, inclusively offering coverage for Gender Affirmation and Fertility treatments.
Virtual Care: premium access to digital healthcare for you and a loved one; avoid long waits at the clinic, just chat with a medical professional from your couch!
Work Life Integration: paid vacation and flexible well-being days
Family leave: mothers, fathers and adoptive parents benefit from a top-up during part of their leave.
Pension plan: to help you save for the future with a generous company match (free money!).
Employee Share Purchase Plan: you can invest in our shared success, company matched!
Wellness Spending Account: To support your whole person wellness 
Learning and development: Internal resources for business, leadership, and technical skills 
Savings: who doesn’t love discounts? (on TELUS services and partner/supplier services and products)
Employee and family assistance: LifeWorks provides free services to support you through life events
Tools/Technology: Mac or PC, whichever enables you to do your best work


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.