Field Account Specialist - New Growth Market, Small Medium Business


Vancouver, BC, CA

Req ID:  36634
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular


Kick-start your sales career with TELUS


TELUS Small Medium Business (SMB) is the fastest and largest growing business segment in the industry. We’re taking the next big step in our journey to become the digital-first technology provider of choice for customers. We make it secure, simple, and worry-free.


Field Account Specialist-New Growth Market, Small Medium Business


Our New Growth Market (NGM) Team within SMB is unique; we employ grass-roots, community-based sales and marketing in the business space.


As a Field Account Specialist, you are a self-starter; someone who will visit every single business in a geographical area and build relationships with all the customers with 1-100 employees, acquire new business, cross-sell, and migrate existing accounts. You are an entrepreneur at heart, creative, resilient, and passionate about learning and exceeding sales goals.


What you will love about this opportunity:


  • An opportunity to be an entrepreneur and build your book of business and brand within various geographical areas in British Columbia and Alberta
  • This fast-paced, high-velocity sales role will allow you to gain knowledge and understanding in a wide variety of small to medium-sized businesses
  • Gain a strong sales foundation to develop into advanced sales roles or even sales leadership roles within SMB or across TELUS
  • Propel your sales career with an organization that actively supports your personal development with leading-edge training and development tools
  • Work alongside and mentor with some of the best sales leaders in the industry
  • They share your passion to win in the market and genuinely care about your growth within the organization Competitive pay, mileage reimbursement, benefits and perks with uncapped earning potential, and generous company contributions to TELUS Shares and pension plan
  • A flexible mobile workstyle with in-office and in-field


Here’s what we’ll accomplish together


Our highly motivated team delivers differentiated solutions and experiences that set us apart from our competitors. From local owners to larger small businesses, we know they want fast and convenient support. We are leveraging our real estate relationships to enhance our fibre penetration through strategic partnerships, and also embarking on a community-based approach in the field to improve our market share.


  • Acquire, cross-sell, and migrate Small Business Accounts (1-100 employees), via in-field community-based marketing, hunting, and prospecting
  • Quickly identify key decision makers and discover customer needs to effectively communicate value proposition
  • Deliver best-in-class customer experiences, build strong relationships, and influence decision-makers Work closely with the community-based marketing team, local real estate and leasing agents, and property managers
  • Present creative and unique solutions in person and virtually
  • Actively listen to customers, complete needs analysis and quickly identify and recommend solutions Keep up-to-date on relevant competitive offerings, negotiate and confidently overcome objections
  • Achieve monthly activation goals
  • Identify cross-sell opportunities, based on customer’s evolving strategies and needs
  • Lead and manage the sales process including developing the sale, negotiating contract terms and closing the deal
  • Build a robust sales pipeline while developing a comprehensive strategy for long-term success Provide insights and customer feedback to improve marketing campaigns and programs Partner with implementation team to ensure order requirements are met



You’re the missing piece of the puzzle


  • A passion for Sales and finding creative solutions for customers Minimum 1 year of sales experience
  • Willing and eager to learn and openly welcomes feedback Confident and comfortable with cold calling and outbound sales Marketing and door-to-door sales considered an asset
  • Confident and knowledgeable with Technology: Mobile phones; connected devices (tablets, watches, mobile internet); unmanaged internet; Security Monitoring
  • An independent self-starter with a hunter mentality and relentless focus on achieving sales goals Ability to manage your time and a high-velocity sales environment
  • Effective communication and presentation skills and confident in leveraging your business acumen skills, specifically over the phone
  • Passionate about creating best-in-class customer experiences and a proven track record of cultivating relationships
  • Negotiation and problem-solving skills, known to be a creative thinker Contagious and positive attitude and ability to quickly adapt to change Knowledge in CRM tools (, considered an asset)
  • PC skills, including MS Word, Excel, PowerPoint, Outlook, Google
  • Post-secondary sales or business education and/or equivalent sales experience A valid driver’s license and working vehicle to use for this position


Midpoint Base Salary: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation can be above or below the listed pay, based on knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.