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IBU-LOA - Network Technician - Field Operations - Lower Mainland

Location: 

Vancouver, British Columbia, CA

Req ID:  27201
Jobs by Category:  IBU-LOA
Job Function:  IBU – Internal Jobs Only
Status:  Full Time
Schedule:  Regular
Posting Date:  Jun 22, 2022

*This job will be unposted 14 days after the posting date above

Description

 

Job Posting Restriction: This posting is restricted to team members headquartered in Alberta and British Columbia


Job Posting Start and End Date: 2022-06-22 to 2022-07-06

 

KEY PURPOSE:

 

  • To perform Service Delivery and Assurance functions related to network switching/data elements and provide technical guidance/support to other technical resources


MAIN RESPONSIBILITIES:

Technical

 

  • Provide technical guidance and act as a focal point for questions, issues and/or process clarification as requested by other technical resources
  • Create network change requests with high quality method of procedures and implement planned network changes with detail to quality to minimize unexpected impacts during the implementation
  • Represent operations at meetings regarding impacts, post incident reviews, resolve or refer to others; ensure testing has been completed and issues identified and/or escalated
  • Work with other teams and vendors to implement hardware, software, firmware, product change upgrades and commissioning of network elements/services
  • Provision, commission, test, maintain and repair network elements and services
  • Provide trouble analysis (i.e. testing, fault isolation and repair functions; logs, alarms, operational measurements)
  • Develop preventative maintenance procedures and intervals for all areas of network equipment according to standards and/or specifications
  • Perform preventative maintenance routines for switching/data network elements, power and environment to ensure network reliability; resolve issues or refer to others
  • Review technical bulletins, assess impacts and communicate to other technical resources


Communications
 

  • Initiate and/or respond to queries, discuss trouble details and confirm resolutions directly with external / internal customers
  • Explain/discuss details regarding progress, issues, applicable charges and promote products and services


Administration

 

  • Prepare time and expense reports.
  • Document and administer/track maintenance routines for network elements, power, environment and housekeeping
  • Provide information on job status, maintain logs and update applicable corporate systems


RESULTS OR OUTCOMES:
 

  • Work is performed within defined time requirements to meet company quality standards, to ensure network reliability and to meet customer needs
  • Preventative maintenance routines and administration responsibilities are completed accurately and timely

 

Qualifications

 

  • Fully qualified Communication Technician Journeyperson (equivalent to current pay at wage step 8 or greater in Wage Schedule 1B, Appendix A)
  • Formal training or post secondary education in electronics and telecommunications network or equivalent experience
  • Demonstrated effective decision-making skills while under limited supervision
  • Demonstrated ability to identify problems, isolate and resolve, take appropriate action, implement solutions or escalate as required
  • Knowledge of network technology, architecture and elements, and a strong understanding of their associated inter-workings
  • Knowledge of circuit wiring, transmission parameters and testing
  • Knowledge of automated provisioning, ticketing, testing and dispatch systems
  • Knowledge of network maintenance practices / routines on network elements
  • Knowledge of network installation and repair practices, policies, and procedures
  • Knowledge of products and services for business and residential customers
  • Must be able to understand and effectively perform work in accordance with published work plans
  • Experience in network installation, network maintenance, and/or commissioning of network elements (hardware, software and power) would be an asset
  • Knowledge of DC power and auxiliary power systems, (i.e.: connecting a generator)
  • Must be willing to work in any weather conditions
  • Must be willing and able to work in locations that preclude your ability to return home every day, on an as required basis
  • Ability to manage a physically demanding workload
  • Must have a Valid Class 5 Driver's License
  • Normal colour vision to work with colour-coded wiring
  • Must be able to operate hand and power tools, and electronic test equipment, (i.e.: voltmeter)
  • Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
  • Must be willing and able to work stand-by shifts based on business needs and be on-call in the event of network outages
  • Must be willing and able to work in confined spaces
  • Must be willing to travel in small aircraft,aerial tranways, helicopters and/or operate snow cats, etc
  • Must be willing to travel and have the ability to travel outside of Canada as required
  • Vendor Certification (CCNA or equivalent) and IP and Optical Transport experience would be an asset
  • Must follow safe work practices and abide by all safety rules and regulations
  • Must possess Personal Computer navigational skills
  • Demonstrated professional oral and written communications skills
  • Fluent in English
  • Self-motivated, work well with minimal or no direct supervision
  • Ability to effectively handle both favourable and unfavourable customer interactions
  • Ability to work effectively in a team environment and collaboratively with other departments
  • Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
  • Demonstrated ability in planning and organizing to meet scheduled deadlines
  • Commit to continuous learning
  • Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
  • Must meet applicable testing requirements

 

 

In order to be considered on a vacancy, you must:

  • Be performing satisfactorily in your current job
  • Apply by the closing date specified
  • Meet any minimum requirements or restrictions specified in the job posting
  • Meet the minimum time requirements in your current job or have approval from your manager to post out

Who is TELUS?

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

IBU - Internal Job Posting

This is an internal job posting and is restricted to TELUS Team Members within Appendix A of the Collective Agreement.

Please log in to Habitat using VPN to apply.  If you do not have access to VPN, please contact your leader.

 

 

 

 

With TELUS, you're part of something bigger. Using our technology for good, we help make our world a better place by making healthcare more accessible, creating a safer food supply, giving back to our communities and connecting Canadians in need to what matters most.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.