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Learning Specialist II

Location: 

Vancouver, BC, CA, V6B 0M3 Calgary, AB, CA Toronto, ON, CA

Req ID:  47489
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular

 

If you're passionate about empowering others through learning and want to contribute to revolutionizing healthcare access in Canada, we want to hear from you!

 

Our team and what we'll accomplish together:

 

  • Contribute to the growth and development of TELUS Health MyCare, a leading virtual healthcare service that provides Canadians with convenient access to clinicians through their smartphones
  • Design and deliver interactive training programs for team members, both virtually and in-person, to enhance their skills and knowledge
  • Lead the onboarding process for new team members, ensuring they are well-equipped to excel in their roles
  • Develop and maintain comprehensive documentation of internal processes and contribute to the upkeep of our internal knowledge site
  • Create engaging and effective training materials, including presentations and step-by-step guides, that simplify complex technical systems and business concepts
  • Implement change management strategies for large frontline teams, supporting the continuous improvement of our services
  • Collaborate with various stakeholders to identify training needs and develop targeted learning solutions
  • Support TELUS Health MyCare's mission to improve Canadians' access to healthcare through innovative digital solutions

 

What you'll bring:

 

  • Proven experience in a learning/teaching environment, preferably in a healthcare or technology setting
  • Strong technical skills and problem-solving abilities, with a talent for troubleshooting and providing clear explanations
  • Excellent organizational skills, with the ability to prioritize work, manage multiple projects, and handle ad-hoc requests efficiently
  • Outstanding communication skills, both verbal and written, with the ability to adapt your style for different audiences
  • Strong presentation and public speaking skills for delivering engaging training sessions and creating impactful training decks
  • Experience in change management, particularly with large frontline teams
  • Ability to translate complex technical information into clear, concise, and easy-to-understand content
  • Proactive approach to identifying and addressing knowledge gaps within the organization
  • Collaborative mindset, with the ability to work effectively with cross-functional teams
  • Adaptability and flexibility to thrive in a fast-paced, evolving digital healthcare environment
  • Bilingualism (English and French) is considered an asset

 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 
Salary Range:  $55,000-$83,000
Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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