Learning Specialist II

Description

Ready to help revolutionize healthcare for Canadians?

Our team and what we’ll accomplish together

As a key member of the Learning Team at Consumer Health Ops, you'll be working alongside frontline operations leaders, clinical liaisons, and a passionate group of HealthTech professionals who are committed to delivering exceptional training experiences across our national programs supporting TELUS Health MyCare and Home Health Monitoring. This is a maternity leave coverage position for 18 months.

You'll own the full lifecycle of training content — from curriculum design and instructional development to delivery and continuous improvement — ensuring every team member has the knowledge and tools they need to succeed across both lines of business. This is a unique opportunity to make a measurable impact on the quality of care Canadians receive by empowering the people behind the platform.

Our commitment: Better healthcare options for everyone. We leverage the power of technology to provide Canadians with better health outcomes — and great training is at the heart of making that possible.

What you’ll do

We are looking for a skilled instructional designer and facilitator who thrives in a fast-paced, collaborative environment. You'll be the go-to expert for all things learning and development within Frontline Operations across TELUS Health MyCare and Home Health Monitoring, ensuring training content is accurate, compliant, and impactful.

Here’s how:

Qualifications

What you bring

• Minimum 2 years of experience in instructional design, curriculum development, or a learning & development role
• Proven experience designing and delivering training programs for diverse audiences, including frontline and clinical staff
• Strong proficiency with e-learning authoring tools
• Experience managing a Learning Management System
• Excellent written and verbal communication and facilitation skills
• Solid understanding of adult learning principles and instructional design methodologies
• Strong project management and organizational skills with the ability to manage multiple priorities
• High degree of attention to detail and accuracy
• Proficient in Google Workspace, and collaboration tools
• Ability to navigate and thrive in a fast-paced, evolving environment
• A collaborative team player with a passion for continuous improvement and excellence

Great-to-haves

• Experience in a healthcare, clinical, or regulated industry setting would be a strong asset
• Familiarity with medical terminology or clinical workflows would be an asset
• Previous experience with video production or multimedia content creation
• Knowledge of training compliance and audit documentation requirements