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Manager, Digital Commerce | TELUS Digital

Location: 

Vancouver, British Columbia, CA Calgary, AB, CA Victoria, British Columbia, CA Regina, SK, CA Saskatoon, SK, CA Brandon, MB, CA Winnipeg, MB, CA Edmonton, AB, CA Ottawa, ON, CA Toronto, ON, CA Halifax, Nova Scotia, CA

Req ID:  21949
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

 

Join our team

 

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, business.telus.com and the My TELUS app.

 

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.


Learn about our team at http://labs.telus.com.

 

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

 

The Digital Commerce team is looking for a passionate technology leader to help support and scale our growing team.  We are responsible for driving the holistic strategy of our shared digital commerce platform.  We aim to make things easier for our team, so we can make things easier and more delightful for our customers.

 

Here’s the impact you’ll make and what we’ll accomplish together

 

As a passionate technology leader you will use your initiative, and experience leading delivery teams to be the guiding voice for your team. You can balance your day to day workload with the demands of a fast paced agile team. You will manage the growth and development of a diverse team with varying digital skill-sets and create an environment that fosters collaboration and where results are delivered naturally. 


You have the best of both worlds with the ability to be a champion for your team, focused on creating an engaged and strong team culture plus building strategy to take us to the next level.
You will not be alone!  You will team up with friendly, supportive internal partners who aspire to build the best products and have a passion for customer experience.

 

Here’s how

 

Be a champion of team culture and happiness:

 

  • Prioritize team hiring, onboarding, and coaching as paramount to any other task
  • Drive team engagement and foster collaboration within the Digital team and across organizational boundaries 
  • Share the vision and support a culture of high performance and continuous learning
  • Provide support, professional development, and goal setting for your team

 

Provide critical insights and thought leadership:

 

  • Support the development of holistic product roadmaps to drive improved customer experience, website sales conversion, and minimize operational overhead
  • Partner with internal and external teams on strategic cross-cutting initiatives; influence teams within TELUS Digital on overall commerce capability strategy and direction
  • Keep a pulse on industry best practices and continually challenge TELUS Digital against best in class

 

Support the development and delivery of cross-cutting products and capabilities that include:

 

  • Deep understanding of software delivery, from planning, through discovery, design, development, deployment, maintenance and iteration
  • Configurable, product agnostic cart and checkout 
  • Online Order Management System
  • Common Commerce APIs

 

Qualifications

 

You're the missing piece of the puzzle

 

  • Someone who has successfully built, lead, supported and mentored a technical digital delivery team 
  • Understands and has experience in enabling and getting the best out of others
  • You embrace all things digital and thrive in a fast paced agile environment 
  • Expert in supporting Agile delivery teams with a diverse skill-set 
  • Experience working with UI and API development teams
  • Experience with tools and technologies used for website management (i.e. CMS, eCommerce platforms, etc.)
  • Experience working in a digital team and/or web development function; eCommerce retail experience an asset
  • Valued for your ability to foster collaborative working relationships, through leadership, embracing diversity and new ideas 
  • Skillful in problem solving and resolving issues in creative ways, you can clearly see things from the perspective of customers 
  • Noted for your adaptability, innovation and out of the box thinking, you are curious and never stop learning 
  • At least 3 years of experience leading teams and supporting team members
  • 5+ years of experience working in a digital team leading software development
  • Undergraduate degree in Business, Technology, Marketing, Engineering or other technical discipline

 

Bonus Points

 

  • We aspire to build the best products. We’re always a work in progress and looking for people to join us and help digitize the telco.  Learn more about our team at telus.com/digital

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.