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Manager - Communications - 9 month Maternity Leave Coverage - Virtual position


Vancouver, British Columbia, CA

Req ID:  32403
Jobs by Category:  Operations
Job Function:  Communications
Status:  Full Time
Schedule:  Temporary



Join our team


Within the Customer Service Excellence business unit, the Communications and Learning Solutions team (CLS) creates a culture of learning that delivers strong business outcomes while providing personalized development for Customer Solutions Delivery (CSD) & partner team members.  We are looking for bright people who like solving big problems, and as part of the CLS team, you tackle all kinds. We embrace growth and learning and we have fun doing it. We’re just as passionate about our team as we are about our customers, and we’re looking for people that radiate this passion.   

Here’s what we believe – 


  • We are ONE team – there’s no room for egos or blame
  • Everything we do is tied to the business – not dictated by rules or policies
  • We challenge the status quo – and when others think we’re done, we make it better
  • We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers
  • Our success is all about how we do things – how we think, solve problems, deliver, communicate and more


As the Manager, Communications you will lead a team of communications specialists and content developers focused on the delivery of best-in-class internal communications and learning materials supporting our technician team. You will partner with a diverse set of stakeholders across TELUS Consumer Solutions to understand the communication and learning needs and educate on best practices, acting as the primary channel of communication to CSD’s frontline team members (both internal and partner).


This role will report to the Director - Training where you’ll be part of a talented team looking to make a significant difference across the organization!


Here’s how


  • The Manager-Communications will:
    • Oversee the development and implementation of effective communications and learning strategies to deliver the right messages at the right time to our audience
    • Establish and monitor metrics and SLA’s to ensure timely communications with a high level of engagement by our audiences
    • Work in collaboration with key stakeholders across TELUS to support the success of CSD priorities and strategic programs through authentic, inspiring, innovative and effective communications 
    • Develop and maintain knowledge of communications best practices within the communications team
    • Provide teams, including program leads, with program support that leverages both traditional and innovative mediums
    • Work closely with other CLS teams to ensure consistency with all messages delivered to CSD team members
    • Maintain a strong resource strategy to ensure communications and learning priorities and needs are met





What YOU Bring: 


  • Relationship management with highly effective interpersonal and organizational skills 
  • Persuasive communications skills, advanced writing and editing skills, project management experience and a track record of managing flawless communications programs
  • Proven ability to transform complex information into clear and compelling communications including the ability to adapt writing styles for different audiences and vehicles
  • Ability to manage competing priorities and projects in a fast-paced environment
  • Take initiative and proactively supports team goals
  • Demonstrated abilities in developing and implementing both proactive and reactive communications programs
  • Flexibility – willingness to adapt and tailor communications strategies and tactics to evolving business needs 
  • Undergraduate degree in a related discipline is required or extensive related business experience in a senior communications role
  • Additional post-secondary education, an Accredited Public Relations or an Accredited Business Communicator designation are considered assets
  • Minimum of seven years’ experience working in corporate communications / internal communications within an entrepreneurial, corporate environment or as a senior consultant in a public relations agency
  • Demonstrated ability to lead high performance teams through an open, honest and approachable style
  • Proven success in the strategic use of communications to positively impact corporate culture 
  • Experience with the WebEx platform, Campaign Enterprise (or email editing tool), Google Suite and Microsoft Office Suite


What YOU Get: 


  • Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and after-hour educational assistance, flexible benefit plan with many innovative options and programs, DC Pension, flexible work styles, and more!



*This is a virtual position




A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.