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Manager-Operations

Location: 

Vancouver, British Columbia, CA

Req ID:  27130
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  Financial
Status:  Full Time
Schedule:  Regular

Join our team and what we'll accomplish together

 

Our customers and our team deserve the best.  That’s why we pour our passion and effort into creating innovative, leading-edge supply chain solutions.  We’ll keep pushing ourselves to do more for our customers so they will have the best experiences in the world – now and in the future. We’ll keep investing in our team so that our people grow with us.

 

The Field Inventory Management team is looking for a passionate and talented individual to lead a team which is focused on improving customer experience and the performance of our business.

 

The Manager, Operations will collaborate with stakeholders including Consumer Solutions Delivery, Customer Network Implementation, Smart Home Security and as well as the extended Supply Operations team to manage and service our materials within our Tier 2 and 3 warehouse locations. You will be responsible for ensuring operationally we support our internal customer requirements which connect directly to our end customers.

 

If you are a high performer ready for a fast paced, highly collaborative role where you will be responsible for engaging team members while learning and supporting cross functional business units in an effort to improve our service for customers, this is the role for you.

 

What You Get

 

  • Opportunities to work in a highly visible portfolio, with exposure to senior leadership from different business units across the organization.
  • A fast paced environment that allows you to excel, lets you be your best every day, and supports your personal and professional development.
  • An organization that actively supports you giving back to the community you live in.
  • Competitive pay and benefits such as optional stock purchase plan, direct contribution pension plan, flexible work styles, and more.
  • A place that embraces our core values: Spirited team work, Courage to innovate, Embrace change and Initiate opportunity and a Passion for growth.

 

What You Will Do

 

Lead:

 

  • Lead and develop a high performing and highly engaged team.
  • Nurture the personal and career development of team members to ensure they are well positioned to be able to support the changing needs of TELUS and our customers.

 

Transform:

 

  • Provide input to, and support the development of, the Field Inventory Management and Supply Operations strategy.
  • Play an active Leadership role in the development and execution of initiatives that will transform operating practices across the company, focusing on the integration of home security company into our day to day operational practices as well as rollout a new technology platform across our Tier locations.
  • Engage the team in continuous improvement to drive out inefficient work processes.

 

Execute:

 

  • Introduce best-in-class supply chain management techniques and practices with a focus on disciplined execution, consistently meeting or exceeding internal customer and external supply market expectations.
  • Lead team in supporting operational activities required at all Tier 2 & 3 warehouse operations across Canada.
  • Work closely to support the implementation of strategic programs and collaborate with key stakeholder teams. 
  • Collaborate with internal business partners on managing product visibility and consumption levels.
  • Deliver continuous improvement across KPIs measuring the service, cost and quality of our supply chain.

 

What you bring

 

  • A passion for customers and improving the customer experience.
  • Excellent communication and presentation skills, ability to communicate complex concepts at all levels, from front line to senior management.
  • Superior analytical, problem-solving, and relationship-building skills
  • Track record of improvements through team member involvement, process simplification and effective leadership
  • Strong understanding and experience in warehouse operations.
  • 8+ years of equivalent, relevant experience, 5+ years in a Supply Chain role (latter, external hire).
  • 2+ years people leadership experience (external hire).
  • Bilingual in French language an asset
  • Post-secondary degree required.
  • Professional Supply Chain Management certifications (e.g. APICS CSCP, SCMA SCMP) preferred.

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

84%
2021 engagement score

130,000+
Team members worldwide

10
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.