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Manager - Business Analysis


Vancouver, British Columbia, CA Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA

Req ID:  22995
Jobs by Category:  Health
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Join our team


The TELUS Consumer Health team focuses on empowering Canadians to take control of their health and well-being and that of their loved ones with the right information, tools and support they need to live healthier and happier lives.


We're a high performing team with dynamic strengths, and we cover all facets of the business, including, but not limited to product management, marketing, clinical operations and sales.


Here’s the impact you’ll make and what we’ll accomplish together:


We are searching for a talented candidate to become our team’s Manager, Business Analysis. Reporting to the Director – Strategy & Planning, the successful candidate will be responsible for leading the Business Analysis Team in supporting our data and analytics platform evolution. This role will manage the full life cycle of all KPI reporting to support all functions in the Consumer Health team, including playing a critical role leading the management of our Scorecard and the interlock required across different parts of TELUS.


Here’s how


  • Lead a team of accomplished business & reporting analysis to create, maintain and evolve Customer Health data infrastructure and business intelligence solutions
  • Leverage internal and external data sources to enrich existing Consumer Health datasets and build scalable solutions
  • Actively engage in system and platform evolution programs, providing technical guidance on future reporting solutions
  • Identify process improvement opportunities in data capturing process and lead cross-functional programs to improve data intake efficiency
  • Collaborate with privacy and security primes to ensure existing and future reporting solutions meeting the highest privacy and security standards
  • Collaborate with key stakeholders to create, track and evolve the Consumer Health scorecards. Facilitate discussion with the leadership team on target setting and monthly actuals result reporting activities, plus outlook forecasts
  • Serve as a key leader supporting executive updates, through the provision of metrics, results, insights and strategic recommendations to best support the business and team
  • Flex your communication, negotiation, and influencing skills, working with a broad set of internal stakeholders, executives and external partners in support of various strategic programs
  • Mentor, lead, and support a diverse and engaging team



You’re the missing piece of the puzzle:


  • Known for your business and financial acumen
  • Extensive experience in metrics management. Proven track record in leveraging quantitative expertise to support metric definition, target setting, variance analysis and gap closure actions
  • Demonstrated people leadership with a track record of building strong teams, driving a culture of high engagement, and delivering outstanding program results
  • Experience in managing large scale data programs, including data warehouse, data lake, data pipeline, etc
  • Experience in BI front end such as Tableau, Domo and Google Data Studio
  • Strong analytics, digitization and process automation knowledge
  • Comfortable in communication at all levels - from presenting to executive leadership to deep technical discussion with data engineers
  • Ability to prioritize and meet multiple deadlines
  • Ability to work with high-level direction and drive to proposed approach/ work-back plans and outcomes
  • Capacity to thrive in a fast-moving, intense yet rewarding business environment
  • Entrepreneurial spirit which will drive passionate ownership and responsibility for the business
  • Tenacity, resilience and leadership that enables you to organize and lead initiatives, overcome challenges and build solutions



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.