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SRE Manager


Vancouver, British Columbia, CA Montreal, Quebec, CA Calgary, AB, CA Edmonton, AB, CA Woodbridge, ON, CA Ottawa, ON, CA Toronto, ON, CA

Req ID:  22601
Jobs by Category:  Technology Solutions
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular

Join our team


Be a part of a transformational journey with innovative talent and leading-edge technologies. We hope you’ll enjoy being a valued member of Canada’s Top 100 Employer (2022) with a world-leading culture featuring extensive community-giving initiatives, flexible work environment including remote work, and award-winning opportunities for career development.


You’ll be joining a dynamic and highly skilled API Marketplace team that contributes significantly to the API Ecosystem and software development experience at TELUS.

This is an exciting time to be a part of our mission to enable best-in-class business and systems capabilities, guided by our customers’ needs and strategic priorities.

Here’s the impact you’ll make and what we’ll accomplish together


As the Manager of the Identity Management Platform Team, you will be accountable for the team’s mandate to drive the software development for our core network infrastructure and services. 

Fostering a Platform-centric Identity mindset, you will lead your team to deliver these key initiatives:


  • A unified API Marketplace: bring together the existing API portal teams and products to create a unified API Marketplace for TELUS
  • Site Reliability Engineering and DevOps: Automation of deployments and network redundancy to ensure a resilient network. 
  • Identity cross-cutting concerns: Enabling development of Identity cross-cutting concerns for production-grade Identity capabilities with increased velocity including Consumer Identity, Workforce identity, Partner Identity, Privileged identity and Application Identity.


Here’s how

Leadership: Management experience. Ability to Inspire, lead, do things differently, drive change & transformation. Provide vision, strategy and leadership to a highly engaged, high performing team


  • Driving operational excellence in teams 
  • Making sure the strategy is well understood and embraced by their teams 
  • Execution of their strategy 
  • Stakeholder management and prioritization of teams' work 
  • Growing teams and developing people and careers


Product Management: Build products using abstraction techniques such as APIs, widgets, accelerators & Software Development Kits (SDK). Lead teams who use Agile program delivery practices and DevOps code release practices.


  • Product definition, user and persona definition, customer intent/jobs to be done, etc. 
  • Setting a product roadmap and product KPI's. 
  • Measuring the KPIs and analytics to determine product fit and adoption 
  • Backlog grooming and prioritization



Technical Skills


  • Working in collaborative agile development teams, experience working with CI/CD pipelines
  • Knowledge of the domain (Federation, SSO, Authentication, Authorization, MFA, ZeroTrust, SAML, OAuth, etc.)
  • Known for your experience working on cloud computing platforms including GCP or AWS 
  • Passionate about Identity Management
  • Recognized for your network systems and process automation experience using programming/scripting languages and experience with DevOps tools such as Ansible, Jenkins, GitLAB and Splunk


You’re the missing piece of the puzzle

  • Subject Matter Expertise: The ability to provide knowledge, expertise, and guidance, providing coaching and advice to support the team
  • People Management and Team Building: Extensive experience and demonstrated success as a technical leader, with a proven track record of growing and developing practitioners 
  • Delivery Management: Proven success acting as a lead or manager for the agile delivery of software or platform products, coordinating with other streams and stakeholders
  • Leadership & Interpersonal Skills: The ability to champion, coach, motivate, and empathize with team members while partnering and building relationships with TELUS leadership
  • Budget Management & Prioritization: Ability to effectively manage and operate team budgets and prioritize work effectively and efficiently across the team
  • Strategic Thinking & Change Management: Ability to connect the dots between the team and broader organizational context and manage change effectively within the team



  • Experience working in a software development manager role with demonstrated leadership performance, career progression, and understanding of software development
  • Understanding of TELUS’ development practices and key improvement opportunities, challenges, and benefits
  • Understanding of cloud computing
  • Experience with performance measurement of people and developing measurement mechanisms
  • Experience using a range of Agile project/task management software and tools and experience leveraging them to support digital acceleration 



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.