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Payment Processing Assistant I (Temporary Full-Time)

Location: 

Vancouver, BC, CA, V6B 3K9

Req ID:  46827
Jobs by Category:  Contact Centre
Job Function:  Finance
Status:  Full Time
Schedule:  Temporary

Description

Do you share our passion for: 
 

  • Advocating for our customers’ needs and creating a personalized experience
  • Genuinely displaying humanity in every customer interaction
  • Being an exceptional communicator – listen, honest and clear
  • Getting things done by leveraging each other’s unique talents
  • Proactively adapting to meet the changing needs of our customers

 
Position Overview
 

As a Payment Processing Assistant, you will process client mailed payments.

 

Responsibilities
 

  • Receive, extract, sort and track client mailed payments
  • Match client payment information to client accounts through manual or system input or refer to others for further investigation
  • Prepare cheques for deposit, track and process post dated payments 
  • Forward client correspondence to appropriate departments in a timely manner

Qualifications

  • Knowledge of job-related systems and databases to process client-mailed payments
  • Working knowledge of Personal Computer business software (e.g. Excel, Word, Outlook)
  • Knowledge of accounting principles & procedures
     

Required Skills & Abilities
 

  • Maintain a high degree of accuracy and attention to detail
  • Ability to effectively compile information, analyze data & make sound judgements
  • Must possess Personal Computer navigational skills
  • Demonstrated professional oral and written communications skills
  • Fluent in English
  • Ability to effectively handle both favourable and unfavourable customer interactions
  • Self-motivated, work well with minimal or no direct supervision
  • Ability to work effectively in a team environment and collaboratively with other departments
  • Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
  • Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
  • Demonstrated ability in planning and organizing to meet scheduled deadlines
  • You are willing and able to lift and carry up to 30 pounds 

 
Additional Details:
 

  • Hours of Operation:  Monday - Friday: 7:30 AM- 3:30 PM PST
  • Hourly Wage: $20.23
     

Please note this is a full-time temporary position

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »