Policy and Compliance Specialist - TELUS Health Cybersecurity


Vancouver, British Columbia, CA Toronto, ON, CA Calgary, AB, CA Montreal, Quebec, CA Ottawa, ON, CA

Req ID:  34690
Jobs by Category:  Security & Automation
Job Function:  Cybersecurity
Status:  Full Time
Schedule:  Regular



Join our team

We live in and work in a rapidly evolving digital world where cyber security is critical. Protecting information and ensuring the reliability of network and services is paramount. The TELUS Health CSO team strives to always be steps ahead, tackling the toughest cyber security challenges head-on with top talent and cutting-edge technology.


The TELUS Health CSO team is committed to providing excellence in securing our internal and customers’ data and systems, ensuring world-class reliability of security networks and systems, and improving our overall global cyber security posture. We manage our cyber risks and provide industry leading cyber governance, assurance and oversight to secure our data.

We partner with industry leaders to meet the cyber security needs of both TELUS Health and our customers, to meet the demands of an increasingly complex and ever-changing cyber security landscape. We are passionate about learning and growing as individuals and as a team, all of which enables us to thrive in a dynamic, fast-paced environment


Here’s the impact you’ll make and what we’ll accomplish together


As a Policy and Compliance Specialist, you will accelerate TELUS Health CSO goals in obtaining and retaining assurance reports and certifications including ISO27001 and SOC2 as well as participating in completion of the RFIs and security questionnaires. You will work with your team to build a robust Information Security Management System to ensure effective security policies, procedures, and documentation are created and maintained. You will facilitate inspections and drive and track remediation of any issues identified efficiently. By delivering this work, you will enable TELUS Health to continue providing digitally enabled healthcare solutions and services to clients all over the world.

What you will do


  • Manage and develop the global TELUS Health security policies, to attain and retain ISO/IEC 27001:2022, ISO/IEC 27017:2015 and SOC2 certifications
  • Manage and deliver projects as required by various business teams to meet TELUS Health CSO compliance objectives
  • Participate in reviewing and completing the RFPs, RFIs, and security questionnaires as needed
  • Drive and track remediation of non-conformities and vulnerabilities in on premises and cloud environments
  • Analyze current state for gaps, and help execute on future state policies and SOPs
  • Design, improve and manage processes related to compliance
  • Creation and management of dashboards, local work instructions, RACIs and reporting
  • Be a digital ninja and expert with Google workspace tools, GSuite and MS Office Suite products and features
  • Develop and track KPIs for reporting cadence of key operational trends and compliance metrics with recommendations




What you bring


  • 3 years or more of demonstrated experience in a compliance role
  • 2 years or more experience analyzing and providing cyber compliance recommendations in a large, complex organization
  • 2 years or more experience collaborating with interdisciplinary team members that are technical and non-technical
  • University degree in a related field (information systems, computer science, engineering) or the equivalent experience demonstrated by progressive responsibilities
  • Recognized security certification(s) is an asset
  • Knowledge of Information security technology, audit and control measures and monitoring
  • A genuine passion for building client relationships and interacting with technology and business stakeholders
  • A desire to continuously improve processes and systems to align with industry standards
  • An understanding of international cyber security regulations and how they translate into a control framework


Nice to haves


  • Industry-recognized certifications would be an asset. (i.e., OCSP, GICSP, CISSP, CISM, and CISA)
  • Experience within a regulated business environment
  • Experience with reviewing and completing security related sections of RFPs, RFIs, and security questionnaires
  • An insatiable appetite for modern and emerging technologies and tools


If you don't have 100% of the experience listed above, you should still apply. We'd love to connect and learn about your unique skills and motivation to do meaningful work by leveraging the experience you DO have.


A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.