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Product Manager, Digital Experience Strategy - Small & Medium Business

Location:

Vancouver, BC, CA, V6B 0M3 Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA

Req ID: 45401

Jobs by Category: Sales and Marketing

Job Function: Marketing

Status: Full Time

Schedule: Regular

Description

#LI-hybrid

TELUS is renowned for its inclusive workplace where our diverse team members make significant contributions, setting us apart in the industry. Our success hinges on both our forward-thinking team and our innovative technology solutions. Our team embodies qualities like enthusiasm, innovation, passion, and energy. We believe that our high-performance culture offers personal fulfillment, professional challenges, and financial rewards.

Join our dynamic Digital Experience Team, a nimble and agile group focused on delivering a “Digital First” strategy for the Small & Medium Business (SMB) segment. As a Product Manager, you will lead the strategy and development of our Electronic Verification System (eVS), a pivotal platform enabling partner organizations to verify employment and unlock exclusive offers through an online portal. This role is key to driving growth and innovation within the digital space for our Marketing Partnership Program (MPP) & Campaign teams.

You will enable unique programs that optimize the online experience for customers. Taking a customer-centric approach, you will develop solutions that improve the online buyer journey and reduce customer effort. Lastly, you will collaborate closely with cross-functional teams across the organization on key wireless initiatives, ensuring product relevancy and the adaptation of processes that support the business.

Here’s how:

Shape the eVS roadmap: Create a seamless, integrated online and offline experience to drive growth through partner organizations
Develop business cases: Provide comprehensive data to support the capital planning process
Lead cross-functional initiatives: Build collaborative relationships across the organization to deliver programs and projects that enhance the end-to-end customer journey
Leverage insights: Analyze data, translating them into actionable recommendations that influence business strategies
Monitor platform performance: Track and share key performance details for the TELUS.com journey, focusing on delivery and reliability for our Marketing Partner Program (MPP) customers
Resolve system issues: Proactively address and mitigate system-related issues impacting order conversion

Qualifications

Here’s what you bring to this role:

Change agent: Have a track record of identifying gaps, driving innovation, and enabling capabilities in digital spaces that fulfill market needs
Problem solver: Use data and analytics to make thoughtful and comprehensive recommendations
Subject matter expert: Connect the dots to provide knowledge and expertise on business requirements across all projects
Project manager: Experience bringing complex solutions to market, while making the case for intelligent trade-offs between delivery time, quality, scope, and cost
Communicator: Distill information to develop clear, concise, and compelling narratives that gain buy-in across crow-functional groups
Decision maker: Create structure and logic around ambiguous situations and drive timely, thoughtful decisions

Great-to-haves:

Experience in digital product delivery (Agile or Scrum)
Experience in business casing and capital planning
Experience with UX and API back-end systems integration
B2B, B2B2C, telecommunications, and/or technology-based industry experience is an asset

Salary Range: $75,000-$113,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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