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Product Manager Consumer Products & Services - Self Installation

Location: 

Vancouver, British Columbia, CA Lethbridge, AB, CA Calgary, AB, CA Edmonton, AB, CA Victoria, British Columbia, CA Red Deer, AB, CA Medicine Hat, AB, CA Toronto, ON, CA

Req ID:  25471
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

 

Our team and what we’ll accomplish together 


Our Future Friendly Connected Home Team transforms, ideates, designs, develops and manages the experiences to make our customers' interaction with TELUS’ services faster, seamless and more reliable.


The Self-Installation product team is a unique and newly created team with the ambitious goal to create the best and simplest customer experience for our Connected Home Products. We design experiences that will be used by millions of customers so we ensure every process is created with a customer first lens. We believe offering our customers choice will provide more control and convenience while helping them save time and money.


What you’ll do 


As a Product Manager you will ensure every new home that is built in B.C. and Alberta has self-install capabilities, customers choose TELUS and have a best in class set-up experience. You will own the self-install customer journey including, building planning, customer moving in, customer service set-up, customer using their services and customer moving out. 


You will lead cross functional teams to execute new processes, hardware changes and process improvements for anything to do with a brand new customer home. 

 

  • Manage implementation, optimization and measurement of product and/or process introductions 
  • Define and implement product strategy and requirements to drive self install growth
  • Partner with core product teams and sales channels to create user stories, business cases, and prioritize activities
  • Analyze and present product outcomes and opportunities to senior leaders and stakeholders
  • Collect, assign, and manage channel feedback and process improvements
  • Provide product and delivery support to marketing, channels, operations and back office teams

 

 

 

What you bring

 

  • Known for your ability to test and try new things, you are curious and not afraid to bring forward new ideas 
  • With outstanding communication and presentation skills, you craft compelling messages that resonate with the audience you are presenting to, you have an exceptional eye for detail and an ability to simplify a complex message 
  • Recognized for your interpersonal, relationship building and collaboration skills, you bring groups together to understand the larger picture and are able to help guide people in the direction of outcomes 
  • Noted for your focus on using data to help inform decisions, using your analytically inquisitive mind you help support recommendations and identify opportunities for change

 

Great-to-haves

 

  • Bachelor's degree in business, commerce, engineering or computer science or equivalent practical experience; MBA is an asset
  • Product management, product marketing, project management or similar experience
  • Technical familiarity with one or more of home automation, security, mobile, internet, home networking, TV services
  • Experience working with go-to-market teams and channel/sales partners

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.