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Intermediate Product Owner | TELUS Digital


Vancouver, British Columbia, CA Calgary, AB, CA Edmonton, AB, CA Toronto, ON, CA

Req ID:  4021
Jobs by Category:  Digital
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular


Create awesome experiences for our customers. 

Join our team 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, fullstack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

We value and continuously support organizations across Canada that are empowering people in our local communities with digital knowledge and skills.

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together 

As an Intermediate Product Owner you’ll be responsible for facilitating the project, product and program development for the Brand Resources and Standards team at TELUS Digital. The Brand Resource & Standards team is charged with creating and maintaining a single source of truth to ensure anyone at TELUS and our vendor partners are able to deliver a TELUS branded property (or product) on standard.  Plus, at telus.com/digital, we want to clearly showcase and articulate in the digital marketplace what makes TELUS Digital great to attract the right talent for our digital teams.  

Your key drivers will be enabling the team to meet its objectives by leading, organizing and coordinating. You will facilitate agile ceremonies, aid in the removal of impediments and buffer the team from distracting influences. Teams will look to you to facilitate collaboration across TELUS Digital and beyond. To enhance the shared ownership of projects, you will provide consistent communication and visibility to our stakeholders, and help manage risks to keep the program streams moving forward. Your focus will be on driving outcomes for the team and helping communicate the status of those outcomes to the broader team. 

This is a full time permanent position.

Here’s how


  • Taking the initiative to organize a team. Defining and understanding the vision, objectives, scope and priorities. Facilitating alignment between the team’s vision and that of the Business, Vendor and Agency Partners 
  • Clarifying ambiguity, articulating a strategy, devising the plans needed to execute on the strategy and reporting back on outcomes delivered 
  • Amplifying the Brand Resource & Standards team in deep dives, department-wide and team-wide meetings to showcase the team’s objective, achievements, lessons learned and horizon views regularly.
  • Tracking, analyzing and reporting on team metrics.
  • Assisting with the collection and synthesis of information and the development of deliverables. Ensuring all activities related to planning, design, development, testing and deployment are accounted for and carried out. Identifying, addressing, and reporting on dependencies and risks to delivery.
  • Coaching the team to embrace and embed lean and agile practices in their work, such as collaboration, prioritization, team accountability and visibility 
  • Scheduling and leading key agile ceremonies such as stand-ups, design jams, planning sessions, product demos and retrospectives.  Enabling the team to become self-organized and empowered, so they can consistently deliver on their commitments. 
  • Building collaborative relationships with stakeholders and customers to gather additional requirements and feedback 

You're the missing piece of the puzzle if you...

  • Have a minimum 5 years of experience as a Scrum Master, Project Manager or Program Manager
  • Are a master facilitator who is able to lead successful internal discovery sessions, requirement gathering meetings, retrospectives and design jams 
  • Demonstrate exceptional communication, interpersonal, organizational, and time-management skills 
  • Have experience working in complex, multi-project, multi-team environments. 
  • Are willing to take ownership of whatever you’re working on, and be accountable for the results. Are also self-confident and assertive when required to constructively problem solve.
  • Are creative, resourceful and innovative at tackling complex challenges 

...and also...

  • Have strong presentation skills and the ability to understand your audience and create or adapt messages to communicate effectively with stakeholders 
  • Are able to develop and articulate succinct business rationales supporting recommendations 
  • Are highly organized and detail oriented 
  • Love to roll your sleeves up and get things done 
  • Can deal with uncertainty and take charge of difficult situations

About TELUS Digital:

We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas

What you can expect from us:

  • An environment where you’re encouraged to share and act on your ideas 
  • Flexible work hours in a central downtown location 
  • A welcoming, relaxed office with a casual dress code 
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team lunches with a generous supply of healthy snacks
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out http://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.