Project Manager II

Campaign Strategy & Communications Support

Interested in harnessing the power of collaboration to help drive customer retention? 

Join our team:

 
The TELUS Health team leverages best practices, collaboration and thought leadership to drive strategic & best in class customer experiences through our Customer Success Managers. Leading strategic campaign initiatives within our B2B Customer Success team, focusing on global market strategy, deployment, and measurement of customer success programs.

As a Project Manager II within our team you will collaborate across internal stakeholders, to help identify unique opportunities to deliver against business objectives through our corporate campaign strategy, while carefully producing results. Skilled at implementing, you understand what is required to take a plan from concept to activation and sharing the story along the way. 

Here’s the impact you’ll make and what we’ll accomplish together:

This is a unique opportunity offering diverse exposure and experience across the customer success and sales teams in Employer Solutions. As the primary contact to the sales team you will be responsible for managing and executing on our Premier Sales Organization partnership to create a robust and inclusive program that promotes customer support excellence.  
 

TELUS Health is known as a fast-paced and entrepreneurial environment that is a great place to learn and grow. We have a culture of collaboration, recognition, and high-performance. Simply put, if you're creative, ambitious and looking for a challenge, this is the place to be.  

Here’s how:
 

• Drive measurement and analytics of campaign performance and customer success metrics
• Manage cross-functional project timelines and deliverables
• Create and distribute internal communications, including newsletters and engagement events
• Identify opportunities for improvements that in turn drive program enhancements and the development of new and innovative programs.
• Collect, organize and interpret customer enablement departmental data. Translate data findings into understandable insights that drive behavioural change and customer experience improvements across LifeWorks. 
• Using strong analytical ability, apply best practices identifying change areas that will enable effective Sales & CSM functioning, and improved customer experience.
• In partnership with other key internal stakeholders, including Training, Sales & CSM leaders, ensure best practices are communicated and understood by Sales & CSM teams.
• Based on input from CSM/Sales leaders and team members, identify opportunities for improvements that in turn drive program enhancements and the development of new and innovative programs.
• Balance strategic thinking and focus on long-term goals, with hands on day-to-day execution of process improvement projects.
• Support special projects and other tasks, as required
   

Qualifications

You’re the missing piece of the puzzle

• Energetic self-starter who thrives in a fast paced, and sometimes ambiguous environment and is driven by wanting to drive exceptional results and team experience
• Strong interpersonal skills with the ability to foster good working relationships at multiple organizational levels 
• Proven track record in campaign strategy and execution
• Strong analytical and data interpretation skills
• Excellent written and verbal communication abilities
• Experience in creating internal communications and managing stakeholder relationships
• Self-motivated with ability to work independently
• Proficiency in project management tools and methodologies

 
What YOU Get

• Access to strategic business initiatives and senior leaders to expand your network and brand
• Ability to showcase your talent by executing on wide variety of exciting projects 
• As a geographically diverse team, we offer flexible work styles and leverage collaboration technology to stay connected as a team 
• The usual TELUS stuff: great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and after-hour educational assistance, flexible benefit plan with many innovative options and programs, DC Pension, and more!