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Rackperson - Lower Mainland


Vancouver, British Columbia, CA

Req ID:  24513
Jobs by Category:  Technicians
Job Function:  Technicians
Status:  Part Time
Schedule:  Temporary



Join our team


TELUS is laying the foundation for the future – connecting homes and businesses across Canada to our TELUS PureFibre™ network. Our team members aren’t afraid to try new things and challenge the status quo – it’s at our core.


Our Customer Network Support team is responsible for key network operations functions including maintenance, repair, planning and support of our critical customer network, all focused around providing reliable service. Our mission is to create a connected world where our customers live and thrive and we are seeking enthusiastic people who share our excitement about technology, have a dedication to unparalleled customer service excellence and are dedicated to starting their career. We're looking for a Frames Technician to join our team!


Here’s the impact you’ll make and what we’ll accomplish together


As a collaborative standout colleague to our service technicians, you will perform various tasks from our central offices related to provisioning voice and data orders. There will be daily opportunities to communicate and help your teammates in various TELUS offices throughout the city. You will be running and terminating jumpers in a Frame, remote or SAC box, working on copper and GPON systems and assisting technicians with queries and troubles. In this role, you will also lay groundwork for service orders related to rack work and troubleshoot as needed. You will utilize several systems to obtain order information, verify records and process order information. You will receive training for additional projects to support our expanding team responsibilities.


Please note: These are temporary ongoing opportunities; however, training will likely be full-time for the first 4 weeks. Your work shifts will then be scheduled Monday to Friday between 7am - 4pm. *That schedule may change to accommodate business needs.


Rewards of joining TELUS include:


  • A competitive wage starting at $23.41 per hour
  • Other monetary incentives such as employee share purchase plan and TELUS services discounts
  • Training and development programs that provide rewarding career improvement
  • A chance to create your career with a growing, leading-edge team


If this sounds like an exciting opportunity and you meet the skills and abilities below, we encourage you to apply!





You're the missing piece of the puzzle with:


  • Your clean & valid AB Class 5 Driver's License or other provincial equivalent. (A Driver's Abstract will be requested)
  • You have a high school diploma with Math 11 completion or equivalent. (Transcripts and/or diplomas required)
  • Your ability to follow safe work practices and abide by all safety rules and regulations
  • You possess mechanical ability, personal computer navigational skills, are self-motivated, and work well with minimal or no direct supervision
  • You are fluent in English and have strong professional oral and written communications skills
  • You have the ability to effectively handle both favorable and unfavorable customer interactions
  • Your confirmed ability to identify problems and situations, take appropriate action, implement solutions or advance as required
  • You can work effectively in a harmonious team environment and collaboratively with other departments
  • You possess a knack for maintaining a high level of performance under the pressure of time constraints and a dynamic changing environment
  • Your attention to detail and proven ability in planning and organizing to meet scheduled deadlines
  • You're able to meet applicable testing requirements


Great to have's:


  • Related post-secondary education in telecommunication or meaningful field
  • Previous experience or knowledge of the provisioning process is a bonus



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.


Our team is all about making a connection with our customers and within our communities.

We are honoured to be recognized

Days volunteered in our communities.

3,300 +
Field service and support team members

1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progression


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.