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Billing Clerk - TELUS Mental Health Clinic Vancouver


Vancouver, British Columbia, CA

Req ID:  26792
Jobs by Category:  Health
Job Function:  Administrative
Status:  Full Time
Schedule:  Regular


Part Time opportunity - 20h/week - Flexibility on schedule with preference for morning shifts Monday to Friday


Join our team


We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.

We are looking for enthusiastic, customer service minded individuals who are passionate about making a difference in mental healthcare in a collaborative, friendly and supportive environment. Join our team and help us shape the future of mental healthcare in Canada. 


Here’s the impact you’ll make and what we’ll accomplish together


As a Receptionist/Billing Clerk, you will be the initial contact person for new inquiries and patients, you will be the voice and face of the company in many instances. You will be at the heart of the company’s operations. You will be part of the essential service of billing our clients, communicating with our Wellbeing Coordinators and supporting our Accounts Receivable department. 


Here's how


  • Understand the programs and services of TELUS Mental Health Clinic to provide clients and callers with appropriate information or to best be able to direct their call
  • Review of client/patient charts for accuracy and completeness ensuring patient files are complete for that day’s appointments
  • Ensure all appointments are running on time and otherwise provide transparency to the client or clinician
  • Prepare invoices, authorize and reconcile payments as per the client contract and daily usage reports across different software platforms
  • Communicate with customer service representatives to reconcile daily usage reports, identify discrepancies and correct or reverse transactions
  • Maintain accurate and up to date billing information across different software platforms
  • Coordinate with cash application team to ensure proper application of payments
  • Identify and coordinate regular account follow up with customer service representatives on assigned accounts by reviewing accounts receivable balances to reduce delinquency and bad debt.
  • Answer customer service requests regarding their client’s statement of accounts and adjust invoices when needed
  • Participate in special projects linked to continuous improvement, new products and new clients
  • Actively participate in weekly review meetings with management team
  • Provide periodic reports, communicate findings include future impacts of losses and propose recommendations to management as required 



What you bring


  • Minimum 2 years experience in a cross-platform billing environment
  • Ability to communicate with internal and external partners as well as the leadership team
  • Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
  • Excellent attention to detail
  • Comfortable in learning and using advanced custom billing systems
  • Ability to work independently in a timely and efficient manner 
  • Ability to meet deadlines; strong time management skills 
  • Exceptional organizational and customer service skills
  • Ability to take initiative and work with limited supervision but within the guidelines of the position
  • Excellent written and communication skills
  • Ability to handle and communicate effectively with challenging clients




  • Post secondary diploma / certification
  • Good knowledge of Office, Google Workspace and AX Dynamics 
  • Familiarity with mental health and allied health professionals services and fee structure
  • Familiarity with third party insurance billing requirements 



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.