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Resource Manager - Custom Security Systems


Vancouver, British Columbia, CA

Req ID:  28837
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team


TELUS Custom Security Systems Field Enablement team is looking for a dynamic and poised individual to be part of its team.


About the team


At TELUS Custom Security Systems (TCSS), we strive to succeed in an increasingly competitive landscape by making smart and quick decisions based on accurate performance analysis and data. As the Field Enablement team, we support our business leaders by continuously innovating methods to deliver critical information to our stakeholders that are timely and true.

To enable this mandate, our team collaborates with operations, finance, sales and marketing stakeholders to make critical decisions on how best to measure our business and discern what performance data means to the business.  

Our Field Enablement Team is known as a fast-paced and entrepreneurial group that is a great place to learn and grow. We have a culture of collaboration, recognition, engagement and high-performance.


Here’s the impact you’ll make and what we’ll accomplish together


As part of TCSS team, you will be responsible for the tactical and strategic resource planning of the TCSS Field teams, internal and external, while working with a team of Managers & Resource Coordinators on initiatives, supply & capacity management and analytics in a fast-paced environment. This position will drive the customer experience through collaboration with multiple teams, utilizing thoughtful leadership skills, team work, innovative thinking and strong execution skills.


Here’s how


  • As a Resource Manager on the TCSS Field Enablement team, you will work with your key stakeholders to successfully deliver the following outcomes:
  • Understand and manage a strong service level within the business
  • Create a collaborative environment which focuses on delivering high levels of engagement, working closely with stakeholder teams comprised of Field Operations, Sales, Marketing and Resource Coordinator team members
  • Manage and adjust field technician capacity across a designated region ensuring optimum service levels for fulfillment and assurance activities
  • Lead interlock meetings with Field Operations members ensuring optimal field technician utilization, with the intent to support continuous improvement programs and initiatives, on a weekly & monthly basis
  • Share input on statistical analysis and identify demand pattern changes associated to growth, trends and seasonality including forecast variance


We want to work with people who:


  • Highly developed background in personal planning and organizational skills, you are successful when handling multiple projects
  • Demonstrate a professional demeanor and a confident leadership style, able to interact effectively with individuals across all levels of TELUS
  • Ability to interpret data and generate innovative solutions and ideas, and communicate that in a language that different audiences understand
  • Enjoy creating and delivering presentations to leaders at all levels with the organization, therefore need to have excellent skills in all Microsoft (MS) Office applications, such as Outlook, Excel and PowerPoint





You’re the missing piece of the puzzle


  • Excellent project management and change management skills
  • Strong MS Excel, Word and PowerPoint skills
  • Exceptional organizational skills with attention to detail and accuracy
  • Ability to work in a face paced environment managing multiple priorities and activities
  • Professional demeanor and confident leadership style, demonstrated ability to interact and communicate effectively across all levels of the business
  • Demonstrated leadership skills and ability to communicate analytical information
  • Strong delivery and creation of presentations to leaders at all levels within the organization
  • Excellent communication skills: oral and written
  • Strong analytical acumen to differentiate and translate business needs into working requirements for data and pipeline development




  • 3-5 years of relevant analytical experience in business analysis, financial planning and analysis or equivalent experience
  • Knowledge and experience in the home automation and security industry and/or telecommunications/technology industry experience
  • CPA, MBA or university degree in administration, commerce, or in a related field 
  • Knowledge of security business models, measures, metrics, and financial KPIs
  • Excellent knowledge of Microsoft Excel (financial modeling)



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.