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Risk Management Manager


Vancouver, British Columbia, CA Ottawa, ON, CA Calgary, AB, CA Edmonton, AB, CA Montreal, Quebec, CA Toronto, ON, CA

Req ID:  21745
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  Financial
Status:  Full Time
Schedule:  Regular



Join our Team 

TELUS is a dynamic, world-leading communications technology company looking for a conscientious and dedicated individual to join the Risk Management Insurance and Claims team to help champion the management and continuous improvement of TELUS’ Risk Management practices in order to protect our people, network and brand. This role partners with TELUS Operating Units and internal business owners to help ensure the Company has the broadest insurance coverage available in the market that protects its assets and is commensurate with the Company’s appetite for risk tolerance and economics. The successful candidate will be responsible for coordinating and actively participating in TELUS’ overall response to risk situations including the following: insurance management; contract management; certificate management; ad hoc risk management advice; claims management; ad hoc reports and analysis; and various administrative tasks.

Here’s the impact you’ll make and what we’ll accomplish together

The Risk Management Insurance and Claims team is responsible for the management of TELUS’ global insurance program and associated risk management functions. In this single contributor role which reports to the Director Risk Management, you will influence and collaborate with cross functional departments to achieve departmental and personal goals. You will have sound knowledge of the company and its activities, including products and services, systems, processes, approach to market and strategic direction. 

Here’s how 

Primary responsibilities include: 


  • Collaborate with brokers and insurers in the placement and renewal of a broad range of TELUS’ insurance policies across multiple jurisdictions/countries and manage all aspects associated with these policies.
  • Assist various business departments and the legal and procurement teams in the review of contracts to ensure proper risk management language is in place. 
  • Assist in the request and distribution of insurance certificates. 
  • Provide guidance, support, education and direction to TELUS Business Units related to various risk management matters. 
  • Assist in the overall operations and management of our Insurance and Claims team.
  • Leverage industry contacts to develop understanding of organizational performance benchmarked against global industry and other sector leaders to inform organizational strategy.
  • Collaborate with entire Risk Management team to advance and maintain core Risk Governance models.
  • Liaise with adjusters, legal, subject matter experts and TELUS team members on a variety of claim issues. 



You’re the missing piece of the puzzle  


  • 8+ years of directly related experience
  • University degree, CIP and CRM accreditation, or the equivalent.
  • Strong technical knowledge related to insurance and claims.
  • Leadership skills including coaching, program management, decision-making, strategic prioritization, and relationship building.
  • Business skills including strategic planning, analytical and logic thinking, project management, negotiation, cross-functional teamwork, communications, knowledge of TELUS structure/systems/processes and telecom knowledge.
  • Ability to interact with senior management and stakeholders at various levels of the organization to achieve desired goals.
  • Effectively manage ambiguity and continuous demands from competing/conflicting priorities and issues.
  • Ability to work independently and collaboratively with all staff in a busy environment and handle concurrent tasks under tight deadlines
  • Ability to think creatively, stay calm under pressure and meet deadlines
  • A high level of proficiency with Microsoft Office and Google Workspace
  • Travel may be required from time to time
  • Opportunities to work in a mobile environment, being in different offices, from home or alternate locations

What You Get:


  • Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and after-hour educational assistance, flexible benefit plan with many innovative options and programs, Defined Contribution Pension structure, flexible work styles, 3 weeks of annual vacation, and more!



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.