Sales Manager, TELUS Digital

Description

What you will do

As a Digital Sales Manager, you’re charged with driving digital sales strategy and execution excellence for existing TELUS customers for one of our customer outcome portfolio areas. As a bridge between our customers, your stakeholders and the broader digital team, you’re responsible for evolving the online sales experience and growing the business by increasing digital-only and assisted sales.

Reporting to a Director in the Digital Sales & Service team, you will collaborate with internal and external delivery teams to create market-leading digital campaigns & offers and drive optimal online sales experiences for our customers. You’ll fixate on new customer acquisition to capitalize on growth opportunities, while also supporting the retention & growth of the existing customer base. You’ll obsess about the sales funnel and find innovative ways to improve conversion at each step of the customer’s digital journey.

Here’s how

• Build and support a highly engaged and performing team, act as a mentor and coach for the team
• Demonstrate digital sales excellence; helping TELUS emulate local and global digital leaders
• Work closely with internal marketing teams and our agency partners on the delivery of digital campaigns and offers
• Collaborate with Senior Stakeholders in the business on digital sales strategy and performance
• Consistently monitor and report on key metrics for the website and leverage data to translate that to actionable strategies
• Identify opportunities for optimization and drive continued enhancements
• Work with a passionate team dedicated in transforming digital for our customers with leading edge technology and processes

Qualifications

You're the missing piece of the puzzle

• Deep understanding of the digital environment (online, mobile and social)
• Comfortable driving discussions from content and page UX to digital campaign strategy to E2E CX and sales process evolution
• Expert with concepts of digital sales and marketing and analytics
• On top of key industry trends that consistently drive changing web requirements
• Ability to anticipate and assess risks, construct contingency plans, and manage change in a complex environment
• Demonstrate curiosity, adaptability, innovation, and out of the box thinking
• Proven leadership, coaching, motivating, goal setting, performance management and human resource management skills
• Highly organized with a demonstrated ability to delegate, monitor and manage high volume workloads
• Ability to effectively solve problem and deal with complex project issues
• Experience navigating and partnering with a large and diverse stakeholder mix
• Ability to work effectively with various levels of management and cross-functional teams

Great-to-haves

• Undergraduate degree
• 5+ years experience digital marketing and/or ECommerce
• Familiarity with TELUS product offerings
• People leadership experience including performance management
• Strong stakeholder management with the ability to traverse complex stakeholder landscapes
• Ability to structure ambiguous asks and deal with conflicting priorities
• Experience using Agile project/task management tools (e.g. JIRA)
• Bias for action

About TELUS Digital

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, My TELUS
and the My TELUS app. We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women
Who Code TO and many more!

Learn more about our team at telus.com/digital

We want to work with people who:

• Share our passion for all things digital
• Thrive in an agile, lean and fast-paced environment
• Clearly see things from the perspective of our customers
• Are curious, experiment and never stop learning
• View collaboration as essential to your work
• Utilize the power of data to inform decisions
• Embrace diversity and new ideas

What you can expect from us:

• An environment where you’re encouraged to share and act on your ideas
• A culture committed to giving; every year we donate time and resources in ourcommunities
• A fun, dynamic team that works and plays every day

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for
employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.